The Gateway service has been in operation for 7 years, commencing in 2009 following reforms of the Child Protection system. This report provides an evaluation of the Gateway service delivered by Baptcare in the North and South West regions of Tasmania. Gateway provides referral, advice, information and access to family support to families with children under the age of 18 in order to build capacity to parent, strengthen families and promote wellbeing whilst reducing the risk of statutory intervention. The Gateway also acts as a community based intake service for mandatory reports.
Data presented in this report has been collected from various sources including internal data collection and reporting systems, client files and client satisfaction surveys. Demographic and statistical data provides evidence of specific population groups who have accessed the Gateway through Baptcare and demonstrates inward and outgoing referral information with CPS being the highest referrer into the Gateway service. Baptcare data demonstrates a variety of presenting and complex issues for families, the scope of brief intervention practices applied by Gateway workers and impact and outcomes for families. Client satisfaction results demonstrate an overall positive client experience of the Gateway service.