Home Care - My Aged Care letters

Nothing ever seems to be a problem for Baptcare, and I know that if I need anything, all I have to do is ask.
Sue, Baptcare Home Care customer
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For enquiries call 13 22 78

Letters you may receive

When you’ve been in touch with My Aged Care, you’ll receive a series of letters, like these:

  • My Aged Care Welcome letter
  • My Aged Care Eligibility letter
  • My Aged Care Get Ready letter (Waiting List)
  • My Aged Care Government Fee letter (Prepare)
  • My Aged Care Assignment letter

Everything you need to know about My Aged Care Letters

My Aged Care Welcome letter
You’ll receive a Welcome Letter after you’ve registered with My Aged Care to apply for a Home Care Package. This letter is important because it includes your unique aged care ID. You’ll need this ID number whenever you speak to my Aged Care or a service provider like Baptcare. For more information on the next step refer to our assessment information.
What You Need to Know
My Aged Care Eligibility letter
If you’re eligible for a Home Care Package, you’ll receive this letter within 8 weeks after your ACAS/ACAT assessment. It confirms you've been approved for a Home Care Package and tells you that you are now on the waiting list to have a Home Care Package assigned to you. It may contain a list of referral codes for aged care services, which you can access whilst you are waiting for your Home Care Package to come through. Refer to our waiting stage information on the ‘What You Need to Know’ page.
Waiting list information
My Aged Care Get Ready letter
You’ll receive this letter around 3 months before the expected assignment of your Home Care Package. This letter is to encourage you to start researching Home Care providers in your area. This is good time to complete your income tested fee assessment with Centrelink to clarify if you may have to pay a contribution toward your Home Care Package. See our ‘Choosing your Provider’ page for tips on selecting a provider that’s right for your needs.
Choosing your provider
My Aged Care Government Fee letter
After you’ve completed your income tested fee assessment through Centrelink, they’ll send you a letter confirming the Government fees that may be payable by you toward your Home Care Package. To find out more about how this is calculated you can use the pay estimator from My Aged Care.
My Aged Care pay estimator
My Aged Care Assignment letter
Congratulations your funding has been approved! This letter confirms that you can now use your Home Care Package. It explains the level of package you’ve been assigned. Once you receive this letter, you have 56 days to start using your package. However, you can request a 28-day extension by calling My Aged Care – or we can do this for you – to ensure you don’t lose your funding.
Choosing your provider
Received your Assignment letter?
What’s next? Once your funding is approved, you need to enter into a Home Care Agreement with your chosen provider.
Ready to Select

Why Baptcare?

While there are many Home Care Service Providers, Baptcare’s compassion, experience and outstanding staff mean we bring a unique level of care to you in your home.

We care about you, not profits. We reinvest funds in to community projects.
No entry fees, no exit fees, no start-up fees
Unlike others, we don’t charge entry, exit or start up fees for any of our Home Care Packages or Services.
Caring staff
All our quality, caring staff are highly trained, have national police clearance. Personal Care Workers hold a minimum qualification of Certificate III in Aged Care and first aid training.
Approved Home Care Provider
Baptcare meets the Home Care Standards and Residential Aged Care standards set out by the Aged Care Quality and Safety Commission (ACQSC).
Baptcare has been recognised by the AACQA Better Practice Awards Program for the high level of care we provide.
Baptcare has been care-managing Home Care Packages for over 20 years.

Frequently Asked Questions

Who is Baptcare?

Baptcare draws on more than 75 years of experience in aged care. We have delivered government-funded Home Care Package services for more than 20 years and are a leading provider of packages in Victoria. In this time we have helped thousands of people, and their families and carers, to get quality care and navigate the complexities of the aged care system.

Baptcare is a customer focused, faith centred and purpose driven organisation providing residential and community care for older people. Our experience and the scope of our services across aged care mean that we are able to offer guidance and provide support if your health or situation changes over time.

Can I change my current Home Care provider to Baptcare?

You can get Home Care Package services from another provider at any time.

Call the team at Baptcare on 13 22 78 to discuss your options. We’ll talk you through the steps and answer any questions you may have.

Who are your care workers? What checks and qualifications do they have?

Our personal care workers have a minimum qualification of Certificate III in Home and Community Care, and/or Certificate III in Aged Care. Our care workers are required to have a current police check, hold an Australian drivers licence, and first aid training. They also receive on-going training to ensure your care needs are met.

If your care worker is transporting you for community access (for example taking you to a GP appointment) we require that their car is roadworthy and insured.

We provide home help, home care and services in your home by people employed directly by Baptcare. If that’s not possible in your area for the services you require we have provider partners that are required to meet our quality and accreditation requirements.

Can I have a Care Worker that speaks my language?

Where possible we’ll provide you with services and care in your preferred language.
For example, we currently have Personal Care Workers providing care to our clients in a number of different languages.

Do you have other questions?

Finding reliable information, understanding your options and applying for a Home Care Package can be difficult and confusing. Baptcare is here to help. We’re here to guide and support you, and your questions – no matter how big or small – are always welcome.

You can find more detailed Frequently Asked Questions in our FAQ section.

Or you can call us on 13 22 78 any time and speak with one of our friendly consultants.

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