Home Care - Getting Started

Baptcare Home Care has been a lifeline for me.
Susan, Baptcare home care customer
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For enquiries call 13 22 78

What is Home Care?

Home Care provides you with the extra help you need to remain independent, healthy and connected as you live in the comfort of your own home.

Baptcare’s Home Care Services

Baptcare offers you the highest quality Home Care Services, delivered by our caring, quality staff.

  • Help with shopping
  • Meal preparation
  • Escorted transport (assistance to get to your appointments or events)
  • Help with dressing, showering and toileting
  • Help to move around your home
  • Advice and assistance to make your home safer and easier to live in
  • Equipment, technological devices or other products to help you with daily tasks, mobility, personal hygiene or staying safe
  • Cleaning
  • Laundry
  • Escorted transport (for example to get to appointments)
  • Maintaining social engagements
  • Diversional therapy
  • Social support groups
  • In-home respite  (day visits from qualified carers)
  • In-home respite (overnight stays from qualified carers)
  • Medication prompts and wellbeing checks
  • Support through illness or recovery
  • Nursing care (in the home)
  • Allied health services, including occupational therapy, physiotherapy and podiatry (in the home)
  • Medication prompts and wellbeing checks
  • Support through illness or recovery
  • Nursing care (in the home)
  • In-home respite  (day visits from qualified carers)
  • In-home respite (overnight stays from qualified carers)

Find out how our caring team can help you live your best possible life at home.

Want to know the right questions to ask?

Download our 'How to choose a Home Care Service Provider' checklist.

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Your privacy is important to us. We will not share your details without your consent
– please refer to our privacy statement for more information.

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Funding your Home Care services

There are a number of ways you can fund your Baptcare Home Care Services.

Home Care Packages
Home Care Packages are government-funded. Through Home Care Packages the government provides a subsidy for care and services that help you live well and independently at home.
Find out more
Privately Funded
If you’re not eligible for a Home Care Package, or you’re on the waiting list, you can go ahead and get the support you need straight away. We have a wide range of short and on-going care options and services to suit your individual needs and budget.
Find out more
Commonwealth Home Support Programme (CHSP)
If your needs are minimal, or you’re on the waiting list for a Home Care Package, the government provides helpful, entry level support.
Find out more

Why Baptcare?

While there are many Home Care Service Providers, Baptcare’s compassion, experience and outstanding staff mean we bring a unique level of care to you in your home.

We care about you, not profits. We reinvest funds in to community projects.
No entry fees, no exit fees, no start-up fees
Unlike others, we don’t charge entry, exit or start up fees for any of our Home Care Packages or Services.
Caring staff
All our quality, caring staff are highly trained, have national police clearance. Personal Care Workers hold a minimum qualification of Certificate III in Aged Care and first aid training.
Approved Home Care Provider
Baptcare meets the Home Care Standards and Residential Aged Care standards set out by the Aged Care Quality and Safety Commission (ACQSC).
Baptcare has been recognised by the AACQA Better Practice Awards Program for the high level of care we provide.
Baptcare has been care-managing Home Care Packages for over 20 years.

Frequently Asked Questions

Who is Baptcare?

Baptcare draws on more than 75 years of experience in aged care. We have delivered government-funded Home Care Package services for more than 20 years and are a leading provider of packages in Victoria. In this time we have helped thousands of people, and their families and carers, to get quality care and navigate the complexities of the aged care system.

Baptcare is a customer focused, faith centred and purpose driven organisation providing residential and community care for older people. Our experience and the scope of our services across aged care mean that we are able to offer guidance and provide support if your health or situation changes over time.

Can I change my current Home Care provider to Baptcare?

You can get Home Care Package services from another provider at any time.

Call the team at Baptcare on 13 22 78 to discuss your options. We’ll talk you through the steps and answer any questions you may have.

Who are your care workers? What checks and qualifications do they have?

Our personal care workers have a minimum qualification of Certificate III in Home and Community Care, and/or Certificate III in Aged Care. Our care workers are required to have a current police check, hold an Australian drivers licence, and first aid training. They also receive on-going training to ensure your care needs are met.

If your care worker is transporting you for community access (for example taking you to a GP appointment) we require that their car is roadworthy and insured.

We provide home help, home care and services in your home by people employed directly by Baptcare. If that’s not possible in your area for the services you require we have provider partners that are required to meet our quality and accreditation requirements.

Can I have a Care Worker that speaks my language?

Where possible we’ll provide you with services and care in your preferred language.
For example, we currently have Personal Care Workers providing care to our clients in a number of different languages.

What letters will I receive from My Aged Care?

When you’ve been in touch with My Aged Care, you’ll receive a series of letters. These letters are:

My Aged Care Welcome Letter

My Aged Care Waiting List Letter

My Aged Care Prepare Letter

My Aged Care Assignment Letter

  • My Aged Care Welcome Letter
  • My Aged Care Waiting List Letter
  • My Aged Care Prepare Letter
  • My Aged Care Assignment Letter

To find out more about the letters you'll receive, visit our 'Home Care - My Aged Care letters' page here.

Do you have other questions?

Finding reliable information, understanding your options and applying for a Home Care Package can be difficult and confusing. Baptcare is here to help. We’re here to guide and support you, and your questions – no matter how big or small – are always welcome.

You can find more detailed Frequently Asked Questions in our FAQ section.

Or you can call us on 13 22 78 any time and speak with one of our friendly consultants.

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