Welcome to Home Care

Welcome to Home Care

I have no hesitation in saying Baptcare is the best.
Matteo, Baptcare home care customer
*Image changed to protect privacy
For enquiries call 13 22 78

Baptcare’s Home Care Services help you live your best possible life at home as you age.

With Baptcare Home Care Services, we’ll provide the support you need to live each day, the way you’d rather live it – with fewer stresses, more support and greater connection.

From a friendly visitor to take you to the shops, right through to daily personal care, our wide range of Home Care Services support you to maintain your health, independence and social life, while living in the comfort and familiarity of your own home.

Our Home Care options are:

  • Tailored to meet your individual needs
  • Flexible to meet your changing needs
  • Designed to make the most of your budget and your Home Care Package

Why Baptcare?

While there are many Home Care Service Providers, Baptcare’s compassion, experience and outstanding staff mean we bring a unique level of care to you in your home.

We care about you, not profits. We reinvest funds in to community projects.
No entry fees, no exit fees, no start-up fees
Unlike others, we don’t charge entry, exit or start up fees for any of our Home Care Packages or services.
Caring staff
All our quality, caring staff are highly trained, have national police clearance. Personal Care Workers hold a minimum qualification of Certificate III in Aged Care and first aid training.
Approved Home Care Provider
Baptcare meets the Home Care Standards and Residential Aged Care standards set out by the Aged Care Quality and Safety Commission (ACQSC).
Baptcare has been recognised by the AACQA Better Practice Awards Program for the high level of care we provide.
Baptcare has been care-managing Home Care Packages for over 20 years.
I'm so grateful we've got Baptcare Home Care. I don't know what my husband and I would do without it.
Lynette, Baptcare Home Care customer
*Image changed to protect privacy
For enquiries call 13 22 78
Social Activities and Respite
Looking for social connection and care options in your community? Check out our Social Activities & Respite Centres.
Find out more

Frequently Asked Questions

Who is Baptcare?

Baptcare draws on more than 75 years of experience in aged care. We have delivered government-funded Home Care Package services for more than 20 years and are a leading provider of packages in Victoria. In this time we have helped thousands of people, and their families and carers, to get quality care and navigate the complexities of the aged care system.

Baptcare is a customer focused, faith centred and purpose driven organisation providing residential and community care for older people. Our experience and the scope of our services across aged care mean that we are able to offer guidance and provide support if your health or situation changes over time.

Can I change my current Home Care provider to Baptcare?

You can get Home Care Package services from another provider at any time.

Call the team at Baptcare on 13 22 78 to discuss your options. We’ll talk you through the steps and answer any questions you may have.

Who are your care workers? What checks and qualifications do they have?

Our personal care workers have a minimum qualification of Certificate III in Home and Community Care, and/or Certificate III in Aged Care. Our care workers are required to have a current police check, hold an Australian drivers licence, and first aid training. They also receive on-going training to ensure your care needs are met.

If your care worker is transporting you for community access (for example taking you to a GP appointment) we require that their car is roadworthy and insured.

We provide home help, home care and services in your home by people employed directly by Baptcare. If that’s not possible in your area for the services you require we have provider partners that are required to meet our quality and accreditation requirements

Can I have a Care Worker that speaks my language?

Where possible we’ll provide you with services and care in your preferred language. For example, we currently have Personal Care Workers providing care to our clients in a number of different languages.

What letters will I receive from My Aged Care?

When you’ve been in touch with My Aged Care, you’ll receive a series of letters. These letters are:

  • My Aged Care Welcome Letter
  • My Aged Care Waiting List Letter
  • My Aged Care Prepare Letter
  • My Aged Care Assignment Letter

To find out more about the letters you'll receive, visit our 'Home Care - My Aged Care letters' page here.

Do you have other questions?

Finding reliable information, understanding your options and applying for a Home Care Package can be difficult and confusing. Baptcare is here to help. We’re here to guide and support you, and your questions – no matter how big or small – are always welcome.

You can find more detailed Frequently Asked Questions in our FAQ section.

Or you can call us on 13 22 78 any time and speak with one of our friendly consultants.

Get in touch


Let us help you, get in touch.

Get in touch