Frequently Asked Questions (FAQs)
Baptcare draws on more than 75 years of experience in aged care. We have been operating for more than 20 years and are a leading provider of aged care services in Victoria. In this time we have helped thousands of people, to get quality care. We aim to help you understand the aged care system.
Baptcare is a customer focused, faith based organisation. We provide residential and community care for older people. We offer a large range of services in aged care. We are able to offer guidance and support if your health or situation changes over time.
You can get Home Care Package services from another provider at any time.
Call the team at Baptcare on 13 22 78 to discuss your options. We’ll talk you through the steps and answer any questions you may have.
Our personal care workers have a Certificate III in Home and Community Care or a Certificate III in Aged Care. Our care workers are required to have a current police check. They must also hold an Australian drivers licence, and first aid training. They also receive on-going training to ensure your care needs are met.
If your care worker is driving you to a an appointment, we require that their car is roadworthy and insured.
Our home care packages are usually delivered by people employed directly by Baptcare. If that’s not possible we have local partners who meet our quality and accreditation requirements deliver services for your home care package.
Where possible we’ll provide you with support services and care in your preferred language. For example, as part of their care plan, we currently have Personal Care Workers providing care in a number of different languages.
When you’ve been in touch with My Aged Care about a home care package, you’ll receive a series of letters. These letters are:
- My Aged Care Welcome Letter
- My Aged Care Waiting List Letter
- My Aged Care Prepare Letter
- My Aged Care Assignment Letter
To find out more about government funded aged care and the letters you'll receive, visit our 'Home Care - My Aged Care letters' page here.
The income-tested care fee is an extra contribution that some people pay. This fee is determined by your aged care assessment, and it’s different for everyone. The fee is based on your individual income, including your pension. However, full pensioners do not pay an income-tested care fee.
For more information about the income-tested fee and funded aged care services, refer to the My Aged Care website.
Baptcare does not charge the basic daily fee. The basic daily fee is set by the government at a percentage of the single basic age pension. This fee varies depending on your Home Care Package level. For more information on the basic daily fee refer the My Aged Care website.
The cost of a Home Care Package is based on:
- how much the Australian Government pays (the subsidy)
- how much you may need to pay (Home Care fees payable by you).
The subsidy the Australian Government pays varies according to the level of Home Care Package you receive. This amount is paid to Baptcare as your Home Care Provider.
As part of your home care package budget, you may be expected to contribute to the cost of your care and services. You can find out more by calling Baptcare on 13 22 78. Or visit the My Aged Care website.
Finding reliable information, understanding your options and applying for a Home Care Package can be difficult and confusing. Baptcare is here to help. We’re here to guide and support you, and your questions – no matter how big or small – are always welcome.
You can find more detailed Frequently Asked Questions in our FAQ section.
Or you can call us on 13 22 78 any time and speak with one of our friendly consultants.