Frequently Asked Questions
Baptcare draws on more than 75 years of experience in aged care. We have delivered government-funded Home Care Package services for more than 20 years and are a leading provider of packages in Victoria. In this time we have helped thousands of people, and their families and carers, to get quality care and navigate the complexities of the aged care system.
Baptcare is a customer focused, faith centred and purpose driven organisation providing residential and community care for older people. Our experience and the scope of our services across aged care mean that we are able to offer guidance and provide support if your health or situation changes over time.
You can get Home Care Package services from another provider at any time.
Call the team at Baptcare on 13 22 78 to discuss your options. We’ll talk you through the steps and answer any questions you may have.
Our personal care workers have a minimum qualification of Certificate III in Home and Community Care, and/or Certificate III in Aged Care. Our care workers are required to have a current police check, hold an Australian drivers licence, and first aid training. They also receive on-going training to ensure your care needs are met.
If your care worker is transporting you for community access (for example taking you to a GP appointment) we require that their car is roadworthy and insured.
We provide home help, home care and services in your home by people employed directly by Baptcare. If that’s not possible in your area for the services you require we have provider partners that are required to meet our quality and accreditation requirements
Where possible we’ll provide you with services and care in your preferred language. For example, we currently have Personal Care Workers providing care to our clients in a number of different languages.
When you’ve been in touch with My Aged Care, you’ll receive a series of letters. These letters are:
- My Aged Care Welcome Letter
- My Aged Care Waiting List Letter
- My Aged Care Prepare Letter
- My Aged Care Assignment Letter
To find out more about the letters you'll receive, visit our 'Home Care - My Aged Care letters' page here.