Victorian services

Integrated services for children, young people and families

Baptcare provides a range of integrated services to children, young people and families in Melbourne’s North and West regions and in Bendigo.

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FACS Framework 2021
The Baptcare Family and Community Services Practice Framework outlines our core purpose which consists of a set of ideas, values, beliefs, concepts, knowledge and skills.
The framework describes the competencies, behaviours, and expectations that guide FACS practitioners when working with children, young people, families, caregivers, community and stakeholders. It outlines what service users can expect when they access a Baptcare service.
Download the Family and Community Framework PDF

Feedback and complaints 

Baptcare wants to help you to know about your rights. You have the right to tell us what you think about the services you are receiving from Baptcare. We want to hear about your experience with Baptcare, good or bad, so we can provide you the best support possible. If you have ideas on how we can improve, let us know!

Feedback statement

Rights and responsibilities

Feedback form

Client feedback report

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