Home Care - What You Need to Know

The quality of the care is excellent. I couldn’t fault it in any way.
Russell, Baptcare home care customer
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For enquiries call 13 22 78

Home Care Packages

Finding reliable information, understanding your options and applying for a Home Care Package can be difficult and confusing.

Baptcare is here to help.

On this page you’ll find a wide range of useful information, including handy links to My Aged Care.

Applying for a Home Care Package

Because Home Care Packages are government funded, you need to apply for your Home Care Package through My Aged Care.

To get started call 1800 200 422 , visit  contact My Aged Care or call Baptcare on 132 278.

Our friendly staff will help you connect with My Aged Care – we can even stay on the line and accompany you via a three-way phone call.

For more details on the communications you’ll receive from My Aged Care see My Aged Care letters.


Our friendly staff have helped thousands of people like you on their Home Care journey.

We’ll guide you through the process, connect you with My Aged Care and help take the stress out of getting the help you need to live your best possible life at home.

For enquiries call 13 22 78

What is a Home Care Package?
This video gives you an overview of how to access a Home Care Package through My Aged Care.
Home Care Packages are government-funded. Through Home Care Packages the government provides a subsidy to cover the costs of care, services and care management that help you live well at home. There are four different levels of Home Care Packages. So, whether you need a little support or a lot, a Home Care Package will help you cover the costs of the things you need to safely live at home.
Aged Care Assessment
In Victoria, a professional from the Aged Care Assessment Service (ACAS) will visit you at home. In other states, you’ll receive a visit from someone on the Aged Care Assessment Team (ACAT). They’ll work with you to determine if a Home Care Package is right for your needs. And, if so, which Level Package (from Level 1 to Level 4) is appropriate.
Apply for an assessment
Waiting for approval
If you are assessed as eligible for a Home Care Package you’ll receive an ’Approval’ Letter from My Aged Care. After your assessment you’ll be placed in the National Queue for Home Care Packages until you are assigned a Home Care Package. Everyone’s wait time is different. To find out how long your wait might be, log into your My Aged Care account or call 1800 200 422.

During this waiting period you have the option to access self-funded (privately funded) Home Care options.

Find out more about Self-funded options
When your Home Care Package becomes available, you will receive an ‘Assignment’ letter from My Aged Care.
Once you receive that letter you have 56 days to start your Home Care Package with a registered Home Care Package provider, like Baptcare.

If you need it, you can request one extension that gives you an additional 28 days.

Choosing your provider
Home Care Packages with Baptcare
“The Comfort of Home.” Arzu gets a range of services and support through her Home Care Package to help her stay living in her own home .

Baptcare's Home Care Services

Baptcare offers you the highest quality Home Care Services, delivered by our caring, quality staff.

Find out how our caring team can help you live your best possible life at home.

  • Help with shopping
  • Meal preparation
  • Escorted transport (assistance to get to your appointments or events)
  • Help with dressing, showering and toileting
  • Help to move around your home
  • Advice and assistance to make your home safer and easier to live in
  • Equipment, technological devices or other products to help you with daily tasks, mobility, personal hygiene or staying safe
  • Cleaning
  • Laundry
  • Escorted transport (for example to get to appointments)
  • Maintaining social engagements
  • Diversional therapy
  • Social support groups
  • In-home respite  (day visits from qualified carers)
  • In-home respite (overnight stays from qualified carers)
  • Medication prompts and wellbeing checks
  • Support through illness or recovery
  • Nursing care (in the home)
  • Allied health services, including occupational therapy, physiotherapy and podiatry (in the home)
  • Medication prompts and wellbeing checks
  • Support through illness or recovery
  • Nursing care (in the home)
  • In-home respite  (day visits from qualified carers)
  • In-home respite (overnight stays from qualified carers)

Baptcare's pricelist

Download Baptcare’s information brochure including pricing options.

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Why Baptcare?

While there are many Home Care Service Providers, Baptcare’s compassion, experience and outstanding staff mean we bring a unique level of care to you in your home.

We care about you, not profits. We reinvest funds in to community projects.
No entry fees, no exit fees, no start-up fees
Unlike others, we don’t charge entry, exit or start up fees for any of our Home Care Packages or Services.
Caring staff
All our quality, caring staff are highly trained, have national police clearance. Personal Care Workers hold a minimum qualification of Certificate III in Aged Care and first aid training.
Approved Home Care Provider
Baptcare meets the Home Care Standards and Residential Aged Care standards set out by the Aged Care Quality and Safety Commission (ACQSC).
Baptcare has been recognised by the AACQA Better Practice Awards Program for the high level of care we provide.
Baptcare has been care-managing Home Care Packages for over 20 years.

Frequently Asked Questions

Who is Baptcare?

Baptcare draws on more than 75 years of experience in aged care. We have delivered government-funded Home Care Package services for more than 20 years and are a leading provider of packages in Victoria. In this time we have helped thousands of people, and their families and carers, to get quality care and navigate the complexities of the aged care system.

Baptcare is a customer focused, faith centred and purpose driven organisation providing residential and community care for older people. Our experience and the scope of our services across aged care mean that we are able to offer guidance and provide support if your health or situation changes over time.

Can I change my current Home Care provider to Baptcare?

You can get Home Care Package services from another provider at any time.

Call the team at Baptcare on 13 22 78 to discuss your options. We’ll talk you through the steps and answer any questions you may have.

Who are your care workers? What checks and qualifications do they have?

Our personal care workers have a minimum qualification of Certificate III in Home and Community Care, and/or Certificate III in Aged Care. Our care workers are required to have a current police check, hold an Australian drivers licence, and first aid training. They also receive on-going training to ensure your care needs are met.

If your care worker is transporting you for community access (for example taking you to a GP appointment) we require that their car is roadworthy and insured.

We provide home help, home care and services in your home by people employed directly by Baptcare. If that’s not possible in your area for the services you require we have provider partners that are required to meet our quality and accreditation requirements.

Can I have a Care Worker that speaks my language?

Where possible we’ll provide you with services and care in your preferred language. For example, we currently have Personal Care Workers providing care to our clients in a number of different languages.

What letters will I receive from My Aged Care?

When you’ve been in touch with My Aged Care, you’ll receive a series of letters. These letters are:

My Aged Care Welcome Letter

My Aged Care Waiting List Letter

My Aged Care Prepare Letter

My Aged Care Assignment Letter

To find out more about the letters you'll receive, visit our 'Home Care - My Aged Care letters' page here.

Do you have other questions?

Finding reliable information, understanding your options and applying for a Home Care Package can be difficult and confusing. Baptcare is here to help. We’re here to guide and support you, and your questions – no matter how big or small – are always welcome.

You can find more detailed Frequently Asked Questions in our FAQ section.

Or you can call us on 13 22 78 any time and speak with one of our friendly consultants.

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