The Home Care consultant explained everything to us with an interpreter, was clear, not rushed, and open to hearing our struggles.
You have your Assignment Letter, now what?
If you’ve received your Assignment Letter, you can now go ahead and use your Home Care Package.Your Letter will explain the Level of package you’ve been assigned (Level 1 - 4 ).
It is important to act now.
You have just 56 days to start using your package or you may lose your funding.
We can help you get started using your Home Care Package or assist you to request a one-off 28-day extension through My Aged Care to ensure you don’t lose your funding.
Managing your Home Care Package
Baptcare offers two levels of Care Management
To help you live your best possible life at home, we offer three Care Management options for your Home Care Package.
More on Home Care
While there are many Home Care Service Providers, Baptcare’s compassion, experience and outstanding staff mean we bring a unique level of care to you in your home.
Frequently Asked Questions
Who is Baptcare?
Baptcare draws on more than 75 years of experience in aged care. We have delivered government-funded Home Care Package services for more than 20 years and are a leading provider of packages in Victoria. In this time we have helped thousands of people, and their families and carers, to get quality care and navigate the complexities of the aged care system.
Baptcare is a customer focused, faith centred and purpose driven organisation providing residential and community care for older people. Our experience and the scope of our services across aged care mean that we are able to offer guidance and provide support if your health or situation changes over time.
Can I change my current Home Care provider to Baptcare?
You can get Home Care Package services from another provider at any time.
Call the team at Baptcare on 13 22 78 to discuss your options. We’ll talk you through the steps and answer any questions you may have.
Who are your care workers? What checks and qualifications do they have?
Our personal care workers have a minimum qualification of Certificate III in Home and Community Care, and/or Certificate III in Aged Care. Our care workers are required to have a current police check, hold an Australian drivers licence, and first aid training. They also receive on-going training to ensure your care needs are met.
If your care worker is transporting you for community access (for example taking you to a GP appointment) we require that their car is roadworthy and insured.
We provide home help, home care and services in your home by people employed directly by Baptcare. If that’s not possible in your area for the services you require we have provider partners that are required to meet our quality and accreditation requirements.
Can I have a Care Worker that speaks my language?
Where possible we’ll provide you with services and care in your preferred language.
For example, we currently have Personal Care Workers providing care to our clients in a number of different languages.
What letters will I receive from My Aged Care?
When you’ve been in touch with My Aged Care, you’ll receive a series of letters. These letters are:
- My Aged Care Welcome Letter
- My Aged Care Waiting List Letter
- My Aged Care Prepare Letter
- My Aged Care Assignment Letter
To find out more about the letters you'll receive, visit our 'Home Care - My Aged Care letters' page here.
Do you have other questions?
Finding reliable information, understanding your options and applying for a Home Care Package can be difficult and confusing. Baptcare is here to help. We’re here to guide and support you, and your questions – no matter how big or small – are always welcome.
You can find more detailed Frequently Asked Questions in our FAQ section.
Or you can call us on 13 22 78 any time and speak with one of our friendly consultants.