Home Care - Ready to Select

The Home Care consultant explained everything to us with an interpreter, was clear, not rushed, and open to hearing our struggles.
Denisia, daughter of a Baptcare Home Care customer
*Image changed to protect privacy
For enquiries call 13 22 78

You have your Assignment Letter, now what?

If you’ve received your Assignment Letter, you can now go ahead and use your Home Care Package.Your Letter will explain the Level of package you’ve been assigned (Level 1 - 4 ).

It is important to act now.

You have just 56 days to start using your package or you may lose your funding.

We can help you get started using your Home Care Package or assist you to request a one-off 28-day extension through My Aged Care to ensure you don’t lose your funding.

Book an appointment with one of our friendly Home Care consultants today.
Through an easy, phone consultation, we’ll discuss your options and help you get the most from your Home Care Package.
Call us on 13 22 78

Managing your Home Care Package

Care Management Options
Once you’ve decided what Home Care Services that you’d like as part of your Home Care Package, you may want to consider Care Management. You may choose to do your own Care Management, or ask your Home Care Service provider to look after some or all of the Care Management.
Home Care Package brochure
What is Care Management?
Care Management at Baptcare is more than just the coordination and provision of your Home Care Services. It Is also working closely with you to create and adapt your care plan, as well as reviewing your plan to ensure that your living goals are being achieved.

Baptcare offers two levels of Care Management

To help you live your best possible life at home, we offer three Care Management options for your Home Care Package.

Living Well Partner
Our ‘Living Well Partner’ option provides you with basic support to set up and maintain your Home Care Package. This is right for you if you want some involvement in managing your Home Care Services.
Baptcare Home Care Brochure
Living Well Guidance
Our ‘Living Well Guidance’ option offers you our highest level of support. We provide you with unlimited support to manage your Home Care Package. This is right for you if you’d like less day-to-day involvement managing your Home Care Services.
Baptcare Home Care Brochure

Baptcare's pricelist

Download Baptcare’s information brochure including pricing options.

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Living your best possible life: At home with Matteo
Baptcare’s carers can help you retain your independence at home while assisting you with your day to day life. For Matteo, this includes assistance with cleaning, gardening and maintenance.

Why  Baptcare?

While there are many Home Care Service Providers, Baptcare’s compassion, experience and outstanding staff mean we bring a unique level of care to you in your home.

We care about you, not profits. We reinvest funds in to community projects.
No entry fees, no exit fees, no start-up fees
Unlike others, we don’t charge entry, exit or start up fees for any of our Home Care Packages or Services.
Caring staff
All our quality, caring staff are highly trained, have national police clearance. Personal Care Workers hold a minimum qualification of Certificate III in Aged Care and first aid training.
Approved Home Care Provider
Baptcare meets the Home Care Standards and Residential Aged Care standards set out by the Aged Care Quality and Safety Commission (ACQSC).
Baptcare has been recognised by the AACQA Better Practice Awards Program for the high level of care we provide.
Baptcare has been care-managing Home Care Packages for over 20 years.

Frequently Asked Questions

Who is Baptcare?

Baptcare draws on more than 75 years of experience in aged care. We have delivered government-funded Home Care Package services for more than 20 years and are a leading provider of packages in Victoria. In this time we have helped thousands of people, and their families and carers, to get quality care and navigate the complexities of the aged care system.

Baptcare is a customer focused, faith centred and purpose driven organisation providing residential and community care for older people. Our experience and the scope of our services across aged care mean that we are able to offer guidance and provide support if your health or situation changes over time.

Can I change my current Home Care provider to Baptcare?

You can get Home Care Package services from another provider at any time.

Call the team at Baptcare on 13 22 78 to discuss your options. We’ll talk you through the steps and answer any questions you may have.

Who are your care workers? What checks and qualifications do they have?

Our personal care workers have a minimum qualification of Certificate III in Home and Community Care, and/or Certificate III in Aged Care. Our care workers are required to have a current police check, hold an Australian drivers licence, and first aid training. They also receive on-going training to ensure your care needs are met.

If your care worker is transporting you for community access (for example taking you to a GP appointment) we require that their car is roadworthy and insured.

We provide home help, home care and services in your home by people employed directly by Baptcare. If that’s not possible in your area for the services you require we have provider partners that are required to meet our quality and accreditation requirements.

Can I have a Care Worker that speaks my language?

Where possible we’ll provide you with services and care in your preferred language.
For example, we currently have Personal Care Workers providing care to our clients in a number of different languages.

What letters will I receive from My Aged Care?

When you’ve been in touch with My Aged Care, you’ll receive a series of letters. These letters are:

  • My Aged Care Welcome Letter
  • My Aged Care Waiting List Letter
  • My Aged Care Prepare Letter
  • My Aged Care Assignment Letter

To find out more about the letters you'll receive, visit our 'Home Care - My Aged Care letters' page here.

Do you have other questions?

Finding reliable information, understanding your options and applying for a Home Care Package can be difficult and confusing. Baptcare is here to help. We’re here to guide and support you, and your questions – no matter how big or small – are always welcome.

You can find more detailed Frequently Asked Questions in our FAQ section.

Or you can call us on 13 22 78 any time and speak with one of our friendly consultants.

Get in touch


Let us help you, get in touch.

Get in touch