Home Care Frequently Asked Questions

Baptcare is here to help.

Finding reliable information, understanding your options and applying for a Home Care Package can be difficult and confusing. Baptcare is here to help.

In this section you’ll find a wide range of frequently asked questions, with helpful answers including handy links to our website and My Aged Care.

We’re here to guide and support you, and your questions – no matter how big or small – are always welcome.

Call us on 13 22 78 any time and speak with one of our friendly consultants.

Frequently Asked Questions

Getting Started FAQs

Baptcare - Getting Started FAQs

Your questions about Home Care Packages

Fees and Supplements FAQs

Baptcare - Fees and Supplements FAQs

Your questions about fees and supplements

Package level FAQs

Baptcare - Package level FAQs

Your Home Care Package level questions

Home Care Plans FAQs

Baptcare - Home Care Plans FAQs

Your questions about Home Care Plans from Baptcare

Home Care Services FAQs

Baptcare - Home Care Services FAQs

Your questions about Baptcare Home Care services

Managing your services FAQs

Baptcare - Managing your services FAQs

Your questions about managing your Home Care services from Baptcare

Return to Home Care

Who is Baptcare?

Baptcare draws on more than 75 years of experience in aged care. We have delivered government-funded Home Care Package services for more than 20 years and we’re a leading provider of packages in Victoria. In this time we’ve helped thousands of people – and their families and carers – to get the quality Home Care they need and navigate the complexities of the aged care system.

Baptcare is a customer-focused, faith-centred, purpose-driven organisation that provides quality residential and community care for older people. Our experience and the scope of our services across aged care means we’re able to offer guidance and provide caring support if your heath or situation changes over time.

Not-for-profit

We care about you, not profits. We reinvest funds in to community projects.

No entry fees, no exit fees, no start-up fees

Unlike others, we don’t charge entry, exit or start up fees for any of our Home Care Packages or Services.

Caring staff

All our quality, caring staff are highly trained, have national police clearance. Personal Care Workers hold a minimum qualification of Certificate III in Aged Care and first aid training.