Home Care - Choosing Your Provider

Baptcare is really, really good and caring and helping.
Sheila, Baptcare Home Care customer
*Image changed to protect privacy
For enquiries call 13 22 78

How to choose your Home Care Service Provider

Whether you have a Home Care Package or will be self-funding your Home Care Services you are free to choose any service provider.

Please, explore these resources to help you understand what to look for in a service provider, and why Baptcare is an outstanding option.

Want to know the right questions to ask?

Download our 'How to choose a Home Care Service Provider' checklist.

Mandatory fields *

Your privacy is important to us. We will not share your details without your consent
– please refer to our privacy statement for more information.

The form is submitting, do not refresh your browser. You will receive an email confirmation shortly.

Everything you need to know about selecting a Home Care provider

Webinar: Everything you need to know about Home Care Packages
This webinar covers everything you need to know about Home Care Packages, through to choosing your provider and getting the most from your package so you can live your best possible life at home as you age.
Received your Home Care Package Assessment?
If you have received your assessment letter, book an appointment with one of our friendly Home Care specialists today on 13 22 78. We’ll come to you to discuss your Home Care needs and help you get the most out of your Home Care Package. To find out more about other letters you'll receive from My Age Care, click the link below.
Find out more about My Aged Care letters
Enjoying the comforts of home: Lynette and George
Lynette and George get a range of services and support through their Home Care Packages to help them stay living in their own home.

Why Baptcare?

While there are many Home Care Service Providers, Baptcare’s compassion, experience and outstanding staff mean we bring a unique level of care to you in your home. Our promise to you:

We care about you, not profits. We reinvest funds in to community projects.
No entry fees, no exit fees, no start-up fees
Unlike others, we don’t charge entry, exit or start up fees for any of our Home Care Packages or Services.
Caring staff
All our quality, caring staff are highly trained, have national police clearance. Personal Care Workers hold a minimum qualification of Certificate III in Aged Care and first aid training.
Approved Home Care Provider
Baptcare meets the Home Care Standards and Residential Aged Care standards set out by the Aged Care Quality and Safety Commission (ACQSC).
Baptcare has been recognised by the AACQA Better Practice Awards Program for the high level of care we provide.
Baptcare has been care-managing Home Care Packages for over 20 years.

Received your Home Care Package Assessment letter?

If you’ve received your assessment letter book an appointment with one of our friendly Home Care specialists today. We’ll come to you to discuss your Home Care needs and help you get the most out of your Home Care Package.

Call us on 13 22 78

Frequently Asked Questions

Who is Baptcare?

Baptcare draws on more than 75 years of experience in aged care. We have delivered government-funded Home Care Package services for more than 20 years and are a leading provider of packages in Victoria. In this time we have helped thousands of people, and their families and carers, to get quality care and navigate the complexities of the aged care system.

Baptcare is a customer focused, faith centred and purpose driven organisation providing residential and community care for older people. Our experience and the scope of our services across aged care mean that we are able to offer guidance and provide support if your health or situation changes over time.

Can I change my current Home Care provider to Baptcare?

You can get Home Care Package services from another provider at any time.

Call the team at Baptcare on 13 22 78 to discuss your options. We’ll talk you through the steps and answer any questions you may have.

Who are your care workers? What checks and qualifications do they have?

Our personal care workers have a minimum qualification of Certificate III in Home and Community Care, and/or Certificate III in Aged Care. Our care workers are required to have a current police check, hold an Australian drivers licence, and first aid training. They also receive on-going training to ensure your care needs are met.

If your care worker is transporting you for community access (for example taking you to a GP appointment) we require that their car is roadworthy and insured.

We provide home help, home care and services in your home by people employed directly by Baptcare. If that’s not possible in your area for the services you require we have provider partners that are required to meet our quality and accreditation requirements.

Can I have a Care Worker that speaks my language?

Where possible we’ll provide you with services and care in your preferred language.
For example, we currently have Personal Care Workers providing care to our clients in a number of different languages.

How will My Aged Care get in contact with me?

When you’ve been in touch with My Aged Care, you’ll receive a series of letters. These letters are:

  • My Aged Care Welcome Letter
  • My Aged Care Waiting List Letter
  • My Aged Care Prepare Letter
  • My Aged Care Assignment Letter

To find out more about the letters you'll receive, visit our 'Home Care - My Aged Care letters' page here.

Do you have other questions?

Finding reliable information, understanding your options and applying for a Home Care Package can be difficult and confusing. Baptcare is here to help. We’re here to guide and support you, and your questions – no matter how big or small – are always welcome.

You can find more detailed Frequently Asked Questions in our FAQ section.

Or you can call us on 13 22 78 any time and speak with one of our friendly consultants.

Get in touch


Let us help you, get in touch.

Get in touch