The power of a healing touch
- 11 Jun 2019

It is difficult to fully understand the power of a healing touch, despite the fact, that the medical field are continuing to find ‘healthful’ benefits for patients in the form of non-verbal communication. Luise Westwood, Chaplain at Baptcare The Orchards Community says that it is a way of connecting with another, without saying a word to communicate, especially when a resident has commenced a comfort care or palliative care pathway.
The role of a chaplain has significantly changed over the years, Luise sums it up by saying “Chaplaincy today, lies at the heart of a holistic approach to healing which encompasses the physical, emotional, mental and spiritual – enabling a chaplain to listen with their heart to another person’s struggle, joys and pain”. Our chaplains are trained to listen to the resident’s story, to be present to the resident’s values and to reframe the crisis/life changing situation.
One example of the power of a healing touch is Luise’s interaction with Beth, who was on a palliative care pathway. Beth, who generally was resistant to many forms of assistance and was known to be verbally abusive at times, was referred to Luise at the start of March this year.
Upon her first visit, Luise found Beth lying in her bed in a foetal position and experienced Beth to be somewhat initially resistive to her presence. After a period of silence, Beth asked Luise to rub her back. She wasn’t in any physical pain but was expressing a need for human contact, a gentle touch, to reassure her that someone was there for her. Beth eventually closed her eyes and whispered to Luise, “Thank you, no one has done something like that for me in a long time”.
Luise was able to visit Beth once more before she passed away in late March. During this visit, Luise recalls that although Beth was semi-conscious, “she appeared to respond to my presence”. Whilst Luise will never know to the full extent her presence, words or gestures may have had on Beth, she believes that Beth experienced some sense of peace or acceptance of her current situation.
The nursing staff at The Orchards Community noted that following Luise’s initial visit, Beth was more accepting and less resistive to their care.
The work of our Pastoral care team and chaplains like Luise, is very important to Baptcare’s holistic approach to aged care. Providing spiritual and emotional support to our residents, is less about filling up every moment with words, and more about discovering the gifts of sacred silence and the potential power of a ‘healing touch’.
“It is an incredible privilege to work with elderly people at their most vulnerable time”, said Luise. “Chaplaincy is a vocation, not just a job”.
Community news
-

How to talk to a loved one about moving into aged care
One of the most challenging conversations we may have with our loved one is about whether it’s time to consider moving into residential aged care. Whether it’s a parent, grandparent, or partner, the topic can stir feelings of resistance and guilt. But when approached with empathy, patience and deep respect for the individual’s wishes, this conversation can become a meaningful step toward greater safety, comfort and connection.
- 18 Feb 2026
-

Hawthorn stars bring footy fun to Abbey Gardens
There was no mistaking the colours at Abbey Gardens Residential Aged Care Community in Warragul this week – brown and gold as far as the eye could see. Residents and staff donned their finest Hawthorn Football Club gear as players and support staff arrived for a visit, chatting with residents, signing autographs and bringing plenty of footy fun.
- 18 Feb 2026
-

Dressmaker, traveller, Bulldogs fan and volunteer – Thelma turns 100!
Thelma Powell, beloved resident and former volunteer at Westhaven, turned 100 on 9th February 2026 with balloons, party hats, and cake! Surrounded by her family, care team, the local MP, and Mayor, as well as a representative from her beloved footy team, the Bulldogs, it was a day to remember.
- 13 Feb 2026
