The Orchards wins national award

Congratulations to The Orchards Community who were recently awarded the title of “National Winner of the 2019 Australian Achiever Award for Australia’s Retirement & Care Services”, as well as being the VIC State Winner. This is an excellent result which highlights quality customer relations and service within the aged care sector.

Now in its 22^nd year, the Australian Achiever Awards are an independent, unbiased award system based on assessment ratings from a companies’ own clients. The Award focuses on seven criteria: time related service, addressing client neeeds, care and attention, value, attitude, communication and perception.

Residential Care and Services Manager, Belinda Wandabwa said this award reflects The Orchard’s promise of delivering on customer satisfaction.

“Winning this award highlights our dedication to provide our residents the care and attention they deserve, addressing their needs in a way that satisfies and brings happiness. The Orchards are very proud of all of our staff and the real sense of community and home we have built here,” said Belinda Wandabwa.

When asked about The Orchards Community, residents were quoted to say,

• “I am very happy. I have had an enjoyable stay so far, and am very settled here. I appreciate the excellent customer service I receive from the staff, and I really enjoy the company of the other residents.”
• “The staff are always friendly and nice at all times. I appreciate that they make things easy to understand. All services, such as lunch, are always ready on time. The hours are excellent as friends and family can visit when they please. And the facility is well presented, clean and tidy.”
• “I have been amazed by the quality and variety of food. The general layout of the facility is excellent, including the television, internet and car parking. They have put care and attention to detail in with many things like the bed linen and bath towels, for example, which are of excellent quality. I am extremely happy.”

BaptistCare The Orchards Community achieved a 97.25% overall score for Customer Service and Relations, topping all other Australian Retirement & Care Services businesses. Anything above 80% overall is regarded as exceptional and reflects outstanding customer service.

Well done to all involved!