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Home Care Services FAQs

Your questions about Baptcare Home Care services

Finding reliable information, understanding your options and applying for a Home Care Package can be difficult and confusing. Baptcare is here to help. We’re here to guide and support you, and your questions – no matter how big or small – are always welcome. Call us on 13 22 78 any time and speak with one of our friendly consultants.

What services help family members living with memory loss/dementia?

Baptcare understands the daily challenges of living well at home with dementia and memory loss, whether it’s part of a diagnosed condition or not. We provide professional, tailored services including clinical nursing, personal care, diversional therapy and respite options for families. We draw on over 75 years experience in aged care, as well as experience supporting people with early onset dementia to help support families and individuals to experience a better quality of life.

How can diversional therapy help with feelings of isolation and anxiety?

Our diversional therapists provide one-on-one guidance to help build meaningful connections and reduce the isolation, loneliness or anxiety that can be connected with ageing at home. They take time to understand the life experiences and interests that make each person unique.

They create tailored leisure opportunities, activities, and strategies to support a better quality of life.

Diversional therapy provides support for someone who is ageing or has a chronic condition. It also can assist and provide guidance to carers, partners and family members who are in a caring role.

What is a Care Worker sleepover?

To provide care during the night a qualified Care Worker can stay with your family member in their own home.

An ‘active sleepover’ is from 8.00pm to 8.00am. Typically it includes four hours of company and support such as home care, meal preparation and personal care, like showering. It also includes an eight-hour allocation for the Care Worker’s sleep.

Of course, every situation is unique, so talk to us about our longer session care options including 24-hour care and respite.

What is short term in-home respite and how can it help?

In-home respite involves one of our Personal Care Workers coming to your loved one’s home. Depending on what you need, these visits can be for a short time, or for longer periods including overnight stays.

Alternatively, the worker may take your loved one for an outing for a few hours while the family carers have a break.

Can Baptcare help with private transport to appointments?

Escorted transport with a Baptcare Personal Care Worker is a great way to get to medical appointments or attend social gatherings independently.

A Baptcare Personal Care Worker can help you get ready and assist you to get in and out of their car safely. You’ll be driven to and from your destination and receive support while you’re there.

Our escorted transport service is ideal for:

Shopping, e.g. for Christmas or birthday presents
Doctors’ appointments
Social outings
Family events.

Who is Baptcare?

Baptcare draws on more than 75 years of experience in aged care. We have delivered government-funded Home Care Package services for more than 20 years and we’re a leading provider of packages in Victoria. In this time we’ve helped thousands of people – and their families and carers – to get the quality Home Care they need and navigate the complexities of the aged care system.

Baptcare is a customer-focused, faith-centred, purpose-driven organisation that provides quality residential and community care for older people. Our experience and the scope of our services across aged care means we’re able to offer guidance and provide caring support if your heath or situation changes over time.

Not-for-profit

We care about you, not profits. We reinvest funds in to community projects.

No entry fees, no exit fees, no start-up fees

Unlike others, we don’t charge entry, exit or start up fees for any of our Home Care Packages or Services.

Caring staff

All our quality, caring staff are highly trained, have national police clearance. Personal Care Workers hold a minimum qualification of Certificate III in Aged Care and first aid training.