Your questions about Home Care Plans from Baptcare
Finding reliable information, understanding your options and applying for a Home Care Package can be difficult and confusing. Baptcare is here to help. We’re here to guide and support you, and your questions – no matter how big or small – are always welcome. Call us on 13 22 78 any time and speak with one of our friendly consultants.
To get started Baptcare will already have some information about your care needs recorded at your ACAS/ACAT assessment.
Your Home Care Agreement includes both your care plan and package budget. Baptcare use this information, along with your personal preferences, to work with you to develop your care plan.
Baptcare will also prepare your care plan to work with any support you may currently have in place, such as carers, family, local community and other services.
We’ll help you use your Home Care Package funds to best suit your care needs.
You care plan includes a range of services, delivered as often as required to meet your care needs.
Baptcare employs over 3,000 staff across Victoria and Tasmania who are appropriately qualified and have been quality and police checked.
Our Personal Care Workers have a minimum qualification of Certificate III in Home and Community Care, and/or Certificate III in Aged Care. Our Care Workers are required to have a current police check, hold an Australian driver’s licence, and have first aid training. They also receive on-going training to ensure your care needs are met.
If your Care Worker is transporting you for community access (for example, taking you to a medical appointment) we require that their car is roadworthy and insured.
People employed directly by Baptcare provide home help, home care and services in your home. If it’s not possible in your area for us to directly provide the services you require, Baptcare has provider partners that meet all our quality and accreditation requirements.
Where possible we’ll a provide you services and care in your preferred language.
For example, we currently have Personal Care Workers providing care to our clients in a number of different languages.
Care Management at Baptcare is more than just the coordination and provision of your Home Care services. We also working closely with you to create and adapt your care plan, as well as reviewing your plan to ensure that your living goals are being achieved.
You may choose the Baptcare Self-managed Home Care Package option, or if you select one of our Home Care management plans we’ll assist you in looking after some or all of the Care Management, depending on the plan you select.
Once your Home Care plan has been developed, Baptcare will share the final copy of the plan with you to review, before, or within 14 days of the commencement of your services.
Baptcare won't change your care plan without your consent, but if you do require changes you can contact us at any time.
Your care needs will change over time, so you must review your care plan once every 12 months. And, you can ask Baptcare to review your care plan any time you choose.
If you’ve been receiving services at a lower level, and then get approved at an assigned higher level, we’ll also review your care plan.
More FAQ Topics
Getting Started FAQs
Baptcare's comprehensive home care services - find answers to your questions about getting started with our trusted and compassionate care.
Fees and Supplements FAQs
Get answers to your questions about fees and supplements for home care services at Baptcare. Find out more about our affordable and comprehensive care options.
Package level FAQs
Get answers to frequently asked questions about home care packages at Baptcare. Find out about different package levels and how they can benefit you.
Home Care Plans FAQs
Get answers to frequently asked questions about home care plans at Baptcare. Discover how our personalised services can meet your specific needs.
Home Care Services FAQs
Get answers to your frequently asked questions about Baptcare's home care services. Discover how we can support you or your loved ones at home.
Managing your services FAQs
Get answers to frequently asked questions about managing your home care services at Baptcare. Find out how to make the most of your services and support.
Who is Baptcare?
Baptcare draws on more than 75 years of experience in aged care. We have delivered government-funded Home Care Package services for more than 20 years and we’re a leading provider of packages in Victoria. In this time we’ve helped thousands of people – and their families and carers – to get the quality Home Care they need and navigate the complexities of the aged care system.
Baptcare is a customer-focused, faith-centred, purpose-driven organisation that provides quality residential and community care for older people. Our experience and the scope of our services across aged care means we’re able to offer guidance and provide caring support if your heath or situation changes over time.