Home Care Packages are government-funded. Through Home Care Packages, the government provides a subsidy to cover the costs of care, services and care management that help you live well at home.
There are four levels of Home Care Packages. So, whether you need a little support or a lot, a Home Care Package will help you cover the costs of the things that can assist you to live safely at home.
To receive a Home Care Package, you’ll need an assessment to see if you’re eligible.
If you haven’t been assessed for a Home Care Package yet, you (or your nominated representative) need to call My Aged Care on 1800 200 422.
Baptcare can help you with this process. Our friendly staff have assisted thousands of people like you on their Home Care journey. We can set up a 3-way call with My Aged Care, guide you through the process and help take the stress out of getting the help you need to live your best possible life at home. Just call us on 13 22 78 to get started.
When you call My Aged Care on 1800 200 422, a member of their team will ask you a range of questions. This will help them understand your needs and care arrangements, and inform the next steps in the process.
The My Aged Care team may then:
- arrange a face-to-face assessment of your needs, which takes place in your own home by a trained assessor
- refer you for aged care services, taking into consideration any particular service providers that you prefer
- provide you with further details and information about aged care services that may assist you.
You will need to give My Aged Care your permission to create a personalised client record. This should contain up-to-date information on your needs, assessment results and any services you receive.
You may like to nominate family and friends as your representatives. If you do, they’ll also be able to view your client record on the My Aged Care system. This is a good idea if you’d like them to represent you to discuss your care needs. You can also notify the My Aged Care team that any correspondence relating to your Home Care Package should be sent to your representative.
We’re happy to answer any questions you may have about My Aged Care. Simply get in touch with us on 13 22 78 and we’ll help guide you through the process.
Your eligibility for a Home Care Package is initially determined through a face-to-face assessment. You must also be:
- an older person who requires services to help them stay at home
- a younger person with a disability, dementia or other care needs not met through other specialist services.
Your eligibility is not determined by your financial situation, but all applicants for Home Care Packages will need a financial assessment. Your financial assessment helps My Aged Care work out how much you may need to contribute to cover the cost of your Home Care Services.
To find out if you’re eligible for a Home Care Package, you’ll need to contact My Aged Care to arrange for a free assessment.
If the outcome of your call with My Aged Care indicates that you may need a Home Care Package, you’ll be referred for a face-to-face assessment. This assessment will help identify the suitable level of Home Care Package to meet your needs.
In Victoria, a professional from the Aged Care Assessment Service (ACAS) will visit you at home. In other states, you’ll receive a visit from someone on the Aged Care Assessment Team (ACAT).
The ACAS or ACAT member will contact you to organise a visit to your home. They’ll explain how the assessment process works, and together you’ll discuss how well you’re managing your everyday activities.
The ACAS or ACAT member may request your permission to contact your doctor about your medical history before they meet with you. If you provide consent for this to happen, all information provided will be recorded and treated confidentially.