Integrated Family Services Program

Baptcare’s Integrated Family Services Program offers in-home support to families with children 0 to 18 years of age. This program offers practical support, information, advice, and opportunities to develop skills in parenting and household management to vulnerable families experiencing difficulties.

How does Baptcare’s Integrated Family Services Program work?

Baptcare’s Integrated Family Services workers visit families in their own home and work alongside families to achieve their identified goals.

The Integrated Family Services workers can talk to an Aboriginal Liaison Worker or culturally and linguistically diverse worker who can make sure we provide a service that meets the needs of the family’s culture.

Would the Integrated Family Services Program benefit me?

Baptcare’s Integrated Family Services Program understands that there can be  a wide range of issues confronting  families which may include:

  • Parenting children and adolescents
  • Financial hardship
  • Mental health issues
  • Relationship issues
  • Social isolation.

If you’re experiencing any of these issues, we may be able to assist you.

What does the Integrated Family Services Program offer?

Depending on your needs, this program offers various tailored services which may include:

Parenting skills development support - this service provides parents with information and advice around child/adolescent development, behaviour management, developing routines, time management strategies and household budgeting.

Referral & advice – we offer information and links into various support services in your area, suitable to your needs. This may include community activities, support groups and other specialist services.

Advocacy – we work with other services providers to promote the needs of families and improve their access to services.

Support groups – our social support groups provide practical knowledge and skills development to address the challenges of parenting.


Information you give the program, will be dealt with respect and confidence.

However, where the worker has concerns in regard to the safety of a child we have a duty of care to consult with community-based Child Protection.


The length of service provided to families will vary according to the needs of each individual family.

The Integrated Family Services Program can potentially work with families for up to 12 months, providing weekly or fortnightly visits with an average of 2 hours per visit.


All family service agencies work together to plan services to manage the needs of families in the community and have developed a central intake service called Child FIRST services.

Referrals are made directly to: Brimbank Melton Child FIRST at 1300 138 180.

Western Child First, which covers the City of Moonee Valley, can be contacted at 1300 775 160.


Baptcare’s Integrated Family Services Program is available to families in Victoria who reside in Brimbank and Moonee Valley,who have children 0 to 18 years of age.

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Baptcare wants to help you to know about your rights. You have the right to tell us what you think about the services you are receiving from Baptcare. We want to hear about your experience with Baptcare, good or bad, so we can provide you the best support possible. If you have ideas on how we can improve, let us know! Click to go directly to our Online feedback form.

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