A first point of contact
The Strong Families, Safe Kids Advice and Referral Line is the first point of contact for anyone with a concern about the safety and wellbeing of a child and provides advice to the caller, information about referral pathways, and support options for responding to the needs of children and families. If there is a wellbeing concern for a child, the Advice and Referral Line will complete an assessment and where required may refer a family to Child Safety Services for further support.
Strong Families, Safe Kids is a partnership between Baptcare, Mission Australia and the Department for Education, Children and Young People.
More information on family, youth and community
What can Baptcare do for you?
Below is a list of our value standards:
Frequently Asked Questions (FAQs)
Baptcare is a not-for-profit community organisation dedicated to helping people through providing care, life skills and opportunities for independence and self-determination. We are an affiliated QIP organisation. Quality Innovation Performance Limited is a not-for-profit health promotion charity with more than twenty years’ experience in community service accreditation and more than ten years’ experience in primary and secondary health care accreditation and related services accredited service provider and are proud of the work we do to aid and improve our communities.
Baptcare Family Services operate in various regions of Tasmania, dependant on the program.
Strong Families, Safe Kids Advice and Referral Line – While this service operates state-wide, Baptcare has staff in the Northern region (63 telephone area) and South West region (from Granton through to the Huon Valle y on the western side of the Derwent River).
Integrated Family Support Services – North (63 telephone area) and South West (from Granton through to the Huon Valley on the western side of the Derwent River).
Targeted Youth Support Services – South West region (from Granton through to the Huon Valley on the western side of the Derwent River)
FindHelpTas can provide the names of other organisations offering family support services in your area.
Our Family Services staff are all qualified to undertake work in our programs, and hold degrees, diplomas or other relevant qualifications. All staff hold current National Police Checks, International Police Checks (where required) and Working With Vulnerable People cards. Staff must also hold a Tasmanian drivers licence and are certified to provide first aid as well as receiving ongoing training in their relevant field.
Yes! Baptcare is a child safe organisation. We take action to promote child wellbeing and prevent harm to children and young people. We ensure our staff and volunteers are responsible for child safety across all areas of our work. We are an inclusive service that welcomes diversity and promotes cultural safety. Baptcare respects people of different cultures, including Aboriginal and Torres Strait Islander people, different genders, sexual identities as well as beliefs, ages and abilities.
If you are concerned about a child or young person’s immediate safety, contact 000. If you are concerned about the safety of children or young people in our programs, contact Strong Families, Safe Kids Advice and Referral Line on 1800 000 123. For more information, please see Baptcare’s Commitment to child safety.
Everyone is different - and we celebrate our differences. We include and celebrate all people to ensure safety and wellbeing.
We are an inclusive service that welcomes diversity and promotes cultural safety. Baptcare respects people of different cultures, including Aboriginal and Torres Strait Islander people, different genders, sexual identities as well as beliefs, ages and abilities.
Baptcare wants to help you to know about your rights. You have the right to tell us what you think about the services you are receiving from Baptcare. We want to hear about your experience with Baptcare, good or bad, so we can provide you the best support possible. If you have ideas on how we can improve, let us know! Click to go directly to our Online feedback form.
See below our Feedback statement, Rights and responsibilities statement, and print version of our feedback form.