Support to stay comfortable and independent in your own home
About Home Care
Need support?
Call for a friendly chat:
Call 13 22 78
Want to know more about home care services?
Enquire online20,000 new home care packages released.
Are you ready?
The government has announced 20,000 new Home Care Packages, giving more Australians the chance to receive support at home. If you’re on a waiting list or just starting to explore what home care can offer now is the time to act.
Home care means help with everyday tasks, transport, shopping, personal care, nursing, and more, all while staying in the comfort of your own home.
Call Baptcare today to book your free in-home consultation.
Growing older is a natural part of life. As we age, it can be harder to do things around the house that used to be easy.
If you need a little extra help with your daily routine—or a parent or loved one needs some help—you can ask for support to help you in your home. Asking for this kind of help can feel overwhelming. Or it can feel like you aren’t in control anymore. With the right approach, it’s the opposite: you can live happier in your own home, for longer, with the things you need to be comfortable.
The Australian Government is changing in-home care to help you live independently at home for longer.
The Support at Home program begins on 1 November. It will replace the Home Care Packages (HCP) Program and Short-Term Restorative Care (STRC) Program. Support at Home is part of the new Aged Care Act, which puts the rights of older people first.
How do I get access to government support for Home Care?
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Step 1.
Register an ACAS assessment
To register, call the government service, My Aged Care service on 1800 200 422 or visit them online at www.myagedcare.gov.au.
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Step 2.
Be assessed
A My Aged Care assessor from the Single Assessment Service (SAS) will either discuss your situation over the phone or come to your home to assess the level of assistance you need.
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Step 3.
Wait for funding
Support at Home funding can take several months to be allocated an the waiting period is different for everyone. Baptcare can still support you with privately funded services during this time. Call 13 22 78 to discuss your options.
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Step 4.
Choose a Provider
Once your home care funding comes through, you will receive a letter saying that your classification has been assigned. Now you can choose a provider such as Baptcare.
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Step 5.
Choose how to use your funding
Now you can decide how you would like to use your home care funding.
Hear from happy customers
Baptcare’s carers can help you retain your independence at home while assisting you with your day to day life. For Matteo, this includes assistance with cleaning, gardening and maintenance.
What kind of support or care is available?
Everyone’s routine and lifestyle at home looks different. That’s why there are many ways we can help, depending on what you want or might need support with.
Staying independent throughout your day:
- Help with grocery shopping
- Making meals and washing up
- Getting to your appointments
- Helping with getting dressed, showering or going to the bathroom
- Help to move around your home easier or safer
- Suggestions to make your home safer or easier to live in.
Help around the house:
- General cleaning or tidying up
- Doing the washing
- Changing bed linen.
Staying well-connected:
- Help to catch up easily with friends or family
- Support to enjoy or discover hobbies, like arts and crafts, gardening or music
- Getting involved with social support groups
- In-home respite: in some situations, where partners or family are caring for someone at home, it can be helpful to get a break from care responsibilities. In-home respite means a qualified carer will come and help out at home, so partners and loved ones can relax or recharge however they need.
Health and wellness:
- Help to take your medication on schedule
- Support through illness or recovery from an injury
- Home visits by qualified healthcare professionals, like physiotherapists or podiatrists.
Home Care Pricelist information
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Baptcare Support at Home Price Guide
Download
Support to stay comfortable and independent in your own home. Our current pricelist of our home care and services.
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Baptcare Home Care General Information
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Outlines Baptcare’s tailored support, compassionate care, and 80+ years of community service expertise.
Need further information about our Home Care services?
If you have any questions—about Baptcare's Home Care services specifically, or about Home Care in general—we’re always here and happy to help. Call our friendly and experienced team on 13 22 78.
Prefer to chat with someone?
Understand your options and get your questions answered with an obligation free chat. We can support you at any stage of the process.
Get in touch about Home Care
“I'm so grateful we've got Baptcare Home Care. I don't know what my husband and I would do without it.”
Lynette
Baptcare Home Care customer
Our approach is backed by leading world-class research
Baptcare works with research partners to ensure our aged care services are informed by the latest evidence from Australia and around the world.
These research findings ensure you can trust in evidence-based best practice, and the very best care for you and your loved ones.
Frequently asked questions
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If you have a home care package with another provider you can transfer to Baptcare at anytime. Call the team at Baptcare on 13 22 78 to discuss your options. We’ll talk you through the steps and answer any questions you may have.
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Our personal care workers have a Certificate III in Home and Community Care or a Certificate III in Aged Care. Our care workers are required to have a current police check. They must also hold an Australian drivers licence, and first aid training. They also receive on-going training and regular performance reviews to ensure your care needs are met.
If your care worker is driving you to a an appointment, we require that their car is roadworthy and insured.
Our home care packages are usually delivered by people employed directly by Baptcare. If that’s not possible we have local partners who meet our quality and accreditation requirements deliver services for your home care package.
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Where possible we’ll provide you with support services and care in your preferred language.
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The income-tested care fee is an extra contribution that some people pay. This fee is determined by your Centrelink aged care assessment, and it’s different for everyone. The fee is based on your individual income, including your pension. Full pensioners do not pay an income-tested care fee.
For more information about pricing and funding options for Home Care, see this page on understanding the costs of Home Care.
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The basic daily fee is set by the government at a percentage of the single basic age pension. This fee varies depending on your Home Care Package level. Baptcare does not charge the basic daily fee.
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The cost of a Home Care Package is based on:
- how much the Australian Government pays (the subsidy)
- how much you may need to pay (Home Care fees payable by you, such as the income tested care fee).
The subsidy the Australian Government pays varies according to the level of Home Care Package you receive. This amount is paid to Baptcare as your Home Care Provider.
As part of your Home Care Package services, you may be expected to contribute to the cost of your care and services if they exceed your individual budget. You can find out more by calling Baptcare on 13 22 78.
For more information about pricing and funding options for Home Care, see this page on understanding the costs of Home Care.
Still have questions?
If you have any questions about Home care — we’re always here and happy to help. Call our friendly team on 13 22 78.
