“I trust the people who Baptcare send to my home. It’s unbelievable, we’re like a family,” Matteo smiles.
Matteo Russo currently lives happily with the support of Baptcare’s Home Care services. Matteo has lived with his wife ever since the two tied the knot 62 years ago! The lovely couple have two adorable grandchildren and a caring family that often visits them.
Even with family that cares a lot about them, Matteo and his wife strongly agreed upon the fact that they “can’t use them as worker[s]”.
They knew they needed a little extra support around the house. That’s when Matteo discovered Baptcare.
“I have no hesitation in saying: Baptcare is the best.”
“One hundred percent, I recommend it to people.” Matteo said.
“I trust the people who Baptcare send to my home. It’s unbelievable, we’re like a family. ”
Matteo Russo
Baptcare home care customer

Matteo is on a level 2 package, whilst his wife is level 3. The packages are personalised and the two are well supported to live independently at home.
They receive services such as cleaning, gardening and general maintenance.
“The people who come in to do the job, they’re good,” Matteo expresses, “It’s one hundred percent secure for us.”
“When I called Baptcare, they told me someone will visit me, and the one who came was Melissa.”
“Melissa is exceptional: for me, she’s almost like a daughter. She organises everything.”

Find out more about home care
Asking for help isn’t always easy. With the right support, you can live happier at home, for longer, with the things you need to be comfortable and independent.
Community news
-

How to talk to a loved one about moving into aged care
One of the most challenging conversations we may have with our loved one is about whether it’s time to consider moving into residential aged care. Whether it’s a parent, grandparent, or partner, the topic can stir feelings of resistance and guilt. But when approached with empathy, patience and deep respect for the individual’s wishes, this conversation can become a meaningful step toward greater safety, comfort and connection.
- 18 Feb 2026
-

Hawthorn stars bring footy fun to Abbey Gardens
There was no mistaking the colours at Abbey Gardens Residential Aged Care Community in Warragul this week – brown and gold as far as the eye could see. Residents and staff donned their finest Hawthorn Football Club gear as players and support staff arrived for a visit, chatting with residents, signing autographs and bringing plenty of footy fun.
- 18 Feb 2026
-

Dressmaker, traveller, Bulldogs fan and volunteer – Thelma turns 100!
Thelma Powell, beloved resident and former volunteer at Westhaven, turned 100 on 9th February 2026 with balloons, party hats, and cake! Surrounded by her family, care team, the local MP, and Mayor, as well as a representative from her beloved footy team, the Bulldogs, it was a day to remember.
- 13 Feb 2026

