Update: Visiting aged care communities in Victoria

Baptcare can confirm that Victoria’s move to Stage 4 restrictions has not resulted in any changes to the existing Victorian DHHS restrictions on visitors to residential aged care communities. Therefore, our visitor arrangements remain unchanged.

Where face to face visits are essential, the following restrictions apply;

  1. Everyone entering a residential aged care community must provide evidence of a 2020 influenza vaccination. Please bring your influenza card with you when you visit. It will help us to check you in at reception swiftly.
    Please contact us if you need to lodge your influenza documentation or if you would like to seek an exemption.
  2. Bring and wear a mask during your visit.
  3. Please book an appointment with your local residential aged care community.
  4. Visiting hours are between 11am and 3pm, Monday to Sunday.
  5. Visits are limited to one visitor at a time. A visitor can only visit once per day, for a maximum of one hour.
  6. Visits to occur in your loved one’s room and may include supporting your loved one during mealtimes.
  7. Additional visits will be permitted where there is a clearly established and regular pattern of involvement from visitors contributing to the resident’s care and support. We continue to encourage only one visitor at any one time.
  8. For end of life care, two visitors can visit at any one time, with no limit on duration and number of visits.

We thank all our families for continuing to exercise physical distancing in our communities - for not using communal areas such as kitchenettes and maintaining the 1.5m distancing at reception while you wait to check in. We also seek your support to minimise residents leaving the community except for medical appointments.

Posted 5 August 2020