Important update: visiting arrangements at Victorian Baptcare Communities

Posted: 11 September 2020

Baptcare can confirm that, for the safety and wellbeing of all residents, we will continue to suspend visits from families and friends for all Victorian Baptcare Communities.

The Victorian Care Facilities Direction (No 10) is set to expire at midnight on Sunday 13 September. At this stage we do not expect many changes in the definition of visitor or limits on visits in the next set of Directions. We will review our decision to suspend visits should there be material changes when the next set of Directions become available.

We are sensitive to special circumstances of our residents, families and friends and are particularly sympathetic to those in end-of-life care. In these circumstances, please contact your Residential Care & Services Manager to discuss visiting options.

Why is this happening?

While the number of cases has fallen steadily, the virus remains in the community. COVID-19 takes a greater toll on older people, and the heartbreaking news around the consequences of outbreaks in residential aged care have reminded us that we must all continue to play our part to minimise risk to our loved ones.

This is not a decision we have taken lightly as we understand the importance of contact with family and friends for overall wellbeing. We ask for your cooperation as we believe this measure will play a part in reducing the risk of the viral infection entering our residential aged care communities.

Other measures

We acknowledge that staff are also a potential source of introduction of COVID-19 into a facility and we have put in place controls to minimise this risk. These controls include:

  • Only essential staff, contractors and suppliers entering the facility,
  • Implementation of government recommendations that staff only work at a single site,
  • Temperature screening and confirming a lack of symptoms of a respiratory infection at the start of each shift,
  • Mandatory mask wearing for all staff, and full personal protective equipment (PPE) if required, and
  • Staff allocated to work within specific floors or wings.

We will review these measures and will provide a further update accordingly.

Baptcare remains committed to the care, wellbeing and safety of our residents and staff. We will continue to actively monitor the situation and take advice from Government Authorities.