Support setting up home care: Lyndel and Audrey’s story

Support setting up home care: Lyndel and Audrey’s story

Lyndel Holt appreciates the support she has received from Baptcare during the process of setting up home care services for her mother, Audrey.

Lyndel says it became apparent many years ago that Audrey needed more support at home than Lyndel could provide. Their GP referred Audrey for an ACAS (Aged Care Assessment Service) assessment, which led to her being allocated a government-funded Home Care Package.

“It was quite an involved process, but Baptcare certainly made it easier for us. Marie [a Baptcare Customer Liaison Consultant] came out to see us initially – she outlined what kinds of services Mum could receive, and she was very helpful in explaining what would happen and when,” Lyndel says.

According to Lyndel, Baptcare’s home care services will help to improve Audrey’s quality of life in more ways than one. “Baptcare is providing social support for Mum, as well as some assistance with household tasks, which has the added advantage of taking the pressure off me and helping me provide good care for Mum,” Lyndel says.

Lyndel and Audrey’s previous experiences with Baptcare were a significant factor in their decision to choose Baptcare as a home care provider.

“Both Mum and Dad were volunteers at Northaven [a Baptcare Residential Aged Care Community] and towards the end of his life, Dad was a resident at another Baptcare community. So Baptcare has been a major part of our lives,” Lyndel says. “It’s really important to us that Baptcare is a faith-based, not-for-profit organisation that genuinely cares about people in the community,” Lyndel says.

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