Bringing the best of care to older people at home

Bringing the best of care to older people at home

As a Baptcare Customer Liaison Consultant, Marie Girdham plays a vital role in helping older people access services that allow them to live independently in their own home.

A personal approach to home care

A major part of Marie’s job is visiting people at home to talk to them about the home care services that will best meet their needs. “Typically, I go out to see someone after they have contacted our Customer Enquiry Consultants or been referred by their GP. I have a very open conversation with them to see how Baptcare’s home care services can help them live well in their own home,” Marie says.

These home visits are a critical first step in ensuring that people get the right kind of care, Marie says. “Seeing people in their own environment is really important, because it gives me a much greater appreciation of what they need. There is no ‘one size fits all’ solution – no two customers are exactly the same, so we take a very personal approach.”

Another important aspect of Marie’s role is helping people navigate the My Aged Care process for accessing government-funded Home Care Packages. “There are a number of steps involved and it can be very confusing for people, so I try to make it as easy as possible by guiding them through what they need to do.”

Helping people to live well at home is highly rewarding, Marie says. “The best part about my job is that I’m always helping people, every moment of the day. I give my customers and their families peace of mind at a time when they really need it.”

Caring for the right reasons

Marie says that Baptcare is more than just a service provider. “The Baptcare mission and values are lived throughout the organisation, and that’s why I am proud to work here. It’s a truly respectful culture and everything is done with heart, which flows through to the way we deal with our customers.”

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