Home Help Blog

25 Sep 2018

How a visit at home can help to get started with home care

As a Baptcare Customer Liaison Consultant in Melbourne’s eastern suburbs, Melissa McPherson plays a vital role in facilitating home care services for older people in the local community. A home care provider with local knowledge and experience One part of Melissa’s role is to act as Baptcare’s first point of contact for people who need some assistance at home. “I go out to their home, talk with them about what they need, and discuss how we can assist them to continue living in the comfort of their own home. Also, many people struggle with the My Aged Care process, so I help them to understand it,” Melissa says. A second important aspect of Melissa’s work is her liaison with other community services that support older people. “I spend time visiting local practices to discuss how Baptcare can support them with the great work they do. Healthcare professionals find it very reassuring that our home care services include nursing and allied health.” “I also give talks to people in the broader community who may be able to benefit from home care, including residents of retirement living villages and organisations such as Carers Victoria. In some cases, people don’t even know that home care services like ours are available,” Melissa says. According to Melissa, it is important that Baptcare has a presence in the local community. “Most people prefer to have a local provider. It’s the trust factor – if you’re choosing a home care provider, you want someone who knows the area.” “It’s also important to the local community that Baptcare is a Government-approved provider that meets the Home Care Standards set out by the Australian Aged Care Quality Agency. Not all providers can state this. So we are a trusted advisor by medical professions and an approved provider by the government.” Giving back to the community Baptcare has been a community-oriented organisation from the beginning, according to Melissa. “Since its inception more than 70 years ago, Baptcare’s purpose has always been to help people and give back to the community – and that purpose is exactly the same today. The reason I love working here is that my values align with the Baptcare values. I aim to help people live at home longer and happier.”

25 Sep 2018

Watch Arzu's story: Case management in home care packages

20 Sep 2018

Memories Choir hits all the right notes

17 Sep 2018

Small actions can make a big difference: learning about dementia

03 Sep 2018

Support setting up home care: Lyndel and Audrey’s story

03 Sep 2018

Bringing the best of care to older people at home

03 Sep 2018

Jessie's home care goal: "Give people the best possible quality of life"

26 Jul 2018

Living well with diabetes

Essentials and Essentials+

04 Jan 2018

Home Care Packages: What level of case management is right for you?

11 Dec 2017

Heather's home care story

Heather Shearer, a proud Geelong local, believes she is fortunate to have the support she needs to keep living independently in her own home. When Heather’s husband died four years ago, she found herself in an unfamiliar situation. “I was caring for Keith in his final years, but when he passed away, I went from being a carer to someone who needed care. I’ve always been physically limited because I have rheumatoid arthritis, but I really went downhill at that point. I was struggling,” she says. Following an aged care assessment, Heather was assigned a Home Care Package. She chose Baptcare to provide her home care services, because Baptcare had previously assisted with the care of her husband and she “couldn’t speak highly enough of them”. Along with household tasks such as vacuuming and cleaning, Baptcare also provides Heather with allied health services. These include regular podiatry visits and input from an occupational therapist, who has arranged equipment for Heather’s home, including a handrail for her bathroom, a wheelchair and a ramp. All these services are coordinated by Heather’s Case Manager, Denise. “She is absolutely amazing,” Heather says. “She’s a registered nurse, and that really makes a difference. I can tell that she’s taking everything in and assessing what I need when she comes to see me.” Heather says that having local Baptcare workers in the Barwon South West region is a great advantage. “The staff are always willing to help, and I feel reassured whenever I talk to them. I consider myself very lucky to have all this support.”

01 Dec 2017

Caring for the carers: Regular respite is good for all

More than 700,000 Victorians provide unpaid care and support to a family member or friend who needs help because of an illness, disability or age-related care needs. Of this group, almost 240,000 are primary carers, meaning that they provide a substantial level of support to their loved one. Taking on the role of a carer can be a gradual process, as health and independence deteriorate over time, or can happen suddenly because of a health crisis. The word carer can be confusing – many husbands, wives, sons, daughters or other family or friends who look after a loved one don’t use this word to describe themselves. And because many people do not know they are ‘carers’, they do not access the services and support that are available to them. Why it’s important for carers to have a breakWhile caring for a loved one is rewarding, it can also be emotionally and physically challenging. Carers often suffer from fatigue or the symptoms of stress or a chronic health condition. Carers can feel isolated and can miss social and leisure activities due to their responsibilities. Many carers put their own needs behind those of their loved one – and their work, friendships and relationships can suffer as a result. Regular respite is good for everyone Respite care refers to short-term care, either in or out of the home, which allows carers to get out and do other things or simply relax. Some carers worry that using respite care is a sign that they aren’t coping or are avoiding their responsibilities. But in fact, regular planned respite care is a sensible strategy to help carers avoid fatigue and ‘burn-out’ and to continue to support their loved ones well. It can also reduce tension in households, and gives the person being cared for a chance to expand their social connections and reduce feelings of isolation. In-home respite careThis option involves one of our Personal Care Workers coming to your home so that your carer can go out. Depending on what you need, these visits can be for a short time, or for longer periods including overnight stays. Alternatively, the worker may take you for an outing for a few hours while your carer has a break. Out-of-home respite optionsThis allows carers to attend to their work, social or health commitments. Social activities and outings, such as day trips, theme days, art and craft, games and culturally specific group activities.Day centre respite care, where care is delivered by qualified and experienced carers in a friendly and comfortable environment.Overnight respite stays, such as short-term stays at Baptcare Southaven in Bentleigh. Stays can be as short as one night, and do not require an ACAS assessment. For some carers, this gives them the opportunity to get away or even just to catch up on some well-deserved sleep. You may be eligible to receive support to access centre-based and overnight respite via Community Home Support Funding.If you or your carers could benefit from some extra support, call 13 BAPTCARE (13 22 78) to discuss how our respite options can help your family. You can also find more information about the support available to carers at carersvictoria.org.au and carersgateway.gov.au Home Care Package Tip: Home Care Packages are intended to meet your specific care needs, which may include support for your carer such as in-home and out-of-home respite. See all Home Help stories and news
Managing your meds tn

27 Nov 2017

Managing your medicines