Visit our COVID-19 information hub

Read More

Understanding Home Care Packages and My Aged Care

What is a Home Care Package?

A Home Care Package is a government-funded package of care and services that helps you live independently in your own home. It is designed to meet your personal needs – whether that involves a lot of support or a little.

Setting up your Home Care Package can be a confusing process, but we can guide you through it and help you access the services you need. Simply call us on 13 BAPTCARE (13 22 78).

What is the process for setting up a Home Care Package?

To get the process started, you will first need to contact My Aged Care.

Once you have done this, you’ll receive a series of letters from My Aged Care as your application is processed. The following is a brief explanation of these letters and what will happen at each step.

1. Welcome letter

You’ll receive this letter after you have registered with My Aged Care to apply for a Home Care Package.

This letter is important because it includes your unique aged care ID. Whenever you speak to staff at My Aged Care or a home care service provider (such as Baptcare), this ID will be used to confirm your identity.

What next?

You will receive a visit from the Aged Care Assessment Team (ACAT), also known as the Aged Care Assessment Service (ACAS) in Victoria. The purpose of this visit is to assess what kinds of services you need to help you live independently at home.

2. Waiting list letter

You’ll receive this letter after your ACAT/ACAS assessment, if you’re eligible for a Home Care Package. Be aware that this may take up to 8 weeks following your assessment.

This letter:

  • Confirms that you have been approved for a Home Care Package
  • Tells you that you’re now on the waiting list to have a Home Care Package assigned to you
  • May contain a list of referral codes for aged care services, which you’ll need once your Home Care Package is ready to access and use.

What next?

You’re now on the waiting list for assignment of a Home Care Package.

While you are waiting, you have the option of accessing our self-funded home care services. Call 13 BAPTCARE (13 22 78) for more information.

3. Readiness letter

You’ll receive this letter around 90 days before the expected assignment of your Home Care Package. The purpose of this letter is to encourage you to prepare for your package assignment, e.g. by finding an approved care provider and arranging an income assessment with the Department of Health and Human Services (DHHS).

This letter will also ask you to opt out of the waiting list (by contacting My Aged Care) if you no longer want to receive a Home Care Package.

What next?

Home Care Packages are income-tested, so you will need to have a formal income assessment. Contact DHHS Victoria (or DHHS Tasmania) to arrange this. Please note that you will only be asked to pay an income-tested fee if your income exceeds the pension amount.

To discuss how we can meet your care needs as an approved provider, call 13 BAPTCARE (13 22 78).

4. Assignment (funding approval) letter

This letter confirms that you can now use your Home Care Package, and explains the level of package you have been assigned. There are four package levels, ranging from Level 1 (basic care needs) through to Level 4 (high-level care needs).

IMPORTANT: Once you receive this letter, you will have 56 days to start using your package. If you don’t start using your package within this time, your funding will expire. However, you can request a 28-day extension by calling My Aged Care – or we can do this for you.

What next?

Now that your funding is approved, you need to enter into a home care agreement with your chosen provider.

We can make this easy for you. Call 13 BAPTCARE (13 22 78) and we’ll arrange a visit to your home to set up a care plan that meets your individual needs.

If you need a 28-day extension, call us on 13 BAPTCARE (13 22 78) or contact My Aged Care. This will ensure that you don’t lose your funding.

Need help with your Home Care Package?

We have more than 20 years’ experience in Home Care Package services, so we’ll work with you to understand your options and get the most out of your package.

Call us on 13 BAPTCARE (13 22 78) – we’ll guide you through the process and help you access the home care services you need.


Get in touch


Let us help you, get in touch.

Get in touch