Visit our COVID-19 information hub

Read More

Families First Program

The Families First Program for child protection is focused on working with families to prevent children being placed out of home when there is a crisis.

This program is suitable for children who are clients of Child Protection. The focus of this program is to work with families to prevent children being placed outside of home when there is a crisis.

How does the Families First program work?

The family and Baptcare’s caseworker work together to develop goals that address the problems which are placing the child at risk. Regular home visits take place, at a time that works for the family and caseworker.


The Families First Program runs for a period of between four and eight weeks.

What information is given to Child Protection?

At the completion of the Families First Program, a report will be provided to the Child Protective Services.


The Families First program is not completely confidential, because Baptcare workers are required to inform Protective Services about incidents that, in our opinion, place the child at risk.

Should this occur, Baptcare’s caseworker will discuss this with the family first, except in circumstances where the worker believes that they have to act first in order to keep the child safe.

24-hour support

We recognise that families often need assistance at various times. For more information about Baptcare’s Families First program, please contact 13 22 78 or email

Our standard business hours are Monday to Friday 9am through to 5pm.

Feedback and complaints 

Baptcare wants to help you to know about your rights. You have the right to tell us what you think about the services you are receiving from Baptcare. We want to hear about your experience with Baptcare, good or bad, so we can provide you the best support possible. If you have ideas on how we can improve, let us know!

Feedback statement

Rights and responsibilities

Feedback form

Client feedback report

Get in touch


Let us help you, get in touch.

Get in touch