Information for healthcare professionals

Do your patients need aged care services?

Providing the best possible care for older people is central to the Baptcare ethos. We offer a full range of aged care services, including home care, residential aged care and respite care (which can involve in-home respite or a stay at one of our residential communities).

Our home care services can assist your patients to stay in their own home, maintain their independence and remain connected to the community they know. These services are flexible and are tailored to each person’s circumstances.

We take a patient-centred approach to our services, based on an integrated model of aged care that extends from support at home through to residential aged care. This means that when you link your older patients to our home care services, you can be confident that we will assist them to live independently while supporting their transition to residential care should it become necessary.

If your patients require respite care, we offer several options depending on their needs. These include in-home respite, day centre care, and respite stays at our residential aged care communities.

See below for more information about our services, including a range of downloadable materials for your practice. To request a welcome pack of our aged care resources and/or a visit from a Baptcare Customer Liaison Consultant, call us on 13BAPTCARE

Frequently asked questions

What aged care services does Baptcare provide?

Our aged care services include home care, residential aged care and respite care. Our respite care options include in-home respite or a stay at one of our residential communities.

We provide a wide range of home care services to assist your patients to stay in their own home, maintain their independence and remain connected to their community. Your patients can access these services via government-funded Home Care Packages through My Aged Care, or privately as self-funded services.

Our home care services include:

  • Nursing
  • Wound care
  • Medication management
  • Continence assessment and care
  • Diabetic care
  • Cognition assessments
  • Other nursing needs
  • Allied health
  • Podiatry
  • Occupational therapy
  • Physiotherapy
  • Diversional therapy
  • Personal care
  • Help with showering, dressing, toileting
  • Mobilisation around the home
  • Support with everyday activities
  • Meal preparation
  • Help with shopping
  • Home maintenance
  • Cleaning and laundry
  • Gardening
  • Getting to medical or other appointments
  • Social support
  • Maintaining social engagements
  • Social support groups/day/overnight respite
  • Pastoral care.

We also have 11 residential aged care communities in Victoria and Tasmania - so if your patients require 24-hour residential care, they will usually have the option of staying close to their local community or loved ones.

Our respite care options include in-home respite, day centre care, and respite stays at our residential aged care communities. These services can be ideal for your patients who are recovering from an illness – or those who could do with some extra support to give their caregivers a break.

What makes Baptcare different from other aged careproviders?

Baptcare is a faith-based, not-for profit organisation that has provided care and support to older people in Victoria and Tasmania for more than 70 years. We are a government-approved provider that meets the Home Care Standards and Residential Aged Care standards set out by the Australian Aged Care Quality Agency (AACQA). We have been frequently recognised by the AACQA Better Practice Awards Program for the outstanding care we provide.

Our home care service is notable for its clinical focus. Unlike some providers, we offer health-oriented care management as part of the service - we have qualified and experienced healthcare professionals who can visit your patients at home to assess their clinical needs and support them to optimise their independence. We have been care-managing Home Care Packages for 20 years, so we understand the level of involvement required to manage your patients’ care efficiently.

Our residential services are also clinically led. Our aged care communities are managed by senior Registered Nurses with years of aged care experience, and there are nurses on-site or on-call 24 hours a day, 7 days a week. All our communities have had their services and care nationally recognised for excellence.

More broadly, we pride ourselves on making a difference to people in need. Our vision is for communities where every person is cherished - as a not-for-profit provider, we reinvest our funds into community projects.

Does Baptcare provide care management?

Yes, we offer health-oriented care management as part of our home care service. Our care managers are qualified, experienced healthcare or community care professionals.

Our care managers conduct a full assessment plan, tailoring services to suit each patient’s individual needs and preferences, and work with the patient to help them achieve their goals and stay longer in their own home.

Our care managers are adept at monitoring any clinical changes in their patients’ health and bringing in the right services to improve their multidisciplinary management. Accordingly, you can be confident that your patients will always have someone overseeing their care who has a ‘big picture’ view of their situation. This is particularly important during transitions from hospital to home care – at these times, a care manager can help ensure a safe, coordinated transition and reduce the likelihood of readmission.

We offer two support options for people on Home Care Packages with Baptcare:

Living Well Partner provides you with basic-level support from a care manager to set up and maintain your package. This option is for people who require minimal support and participation from a Baptcare care manager.

  • Initial assessment and care plan
  • Co-ordination and scheduling of services
  • Annual Home Care Package review
  • Customer service support, including after-hours service
  • Home visits and monitoring to identify changing care and support needs, CHARGED per visit

Living Well Guidance is our high-level care manager support option, providing you with one-on-one support as you navigate the aged care system and as your needs change. This includes everything that you can get in the basic option, PLUS:

  • UNLIMITED care management from a qualified health or community professional with local health expertise, who will help you navigate aged care services to maximise your package
  • REGULAR home visits and monitoring to identify changing care and support needs and care options.

What qualifications and training do the staff have?

All our personal care workers have a qualification of Certificate IV in Aged Care, as well as first aid training. So you can be confident that your patients will receive care from a qualified and experienced worker.

Our clinical healthcare practitioners include enrolled and registered nurses, physiotherapists, podiatrists, occupational therapists and diversional therapists.

Our residential aged care communities are managed by senior Registered Nurses. Baptcare employs experienced Registered Nurses as Unit Managers, with each Unit Manager overseeing a specific group of residents. This means your patients will have a senior nurse who knows them well and provides continuity of care.

How do I refer a patient?

We can help your patients to access home care services privately or assist them to navigate the My Aged Care portal for government-funded packages and respite. We can also support their transition to residential care should it become necessary.

To refer a patient to us, call 13 BAPTCARE (13 22 78) or fill in our contact form.

Resources for healthcare professionals

Snapshot of Baptcare Aged Care Services DOWNLOAD HERE

Short-Term Restorative Care Programme leaflet DOWNLOAD HERE

Practice Nurse and Manager Aged Care Information pack request DOWNLOAD HERE

Home Care Respite services at Baptcare DOWNLOAD HERE

Checklist for choosing a home care provider DOWNLOAD HERE

Checklist for choosing a residential aged care home DOWNLOAD HERE

Marie Girdham

Customer Liaison Consultant

As a Baptcare Customer Liaison Consultant, Marie is your first port of call if you want to know more about the aged care services we can offer your patients. A Customer Liaison Consultant can visit your practice to explain what Baptcare does and provide you with a welcome pack of our aged care resources. A major part of Marie’s job is visiting people at home to talk to them about the home care services that will best meet their needs. “Typically, I go out to see someone after they have contacted our Customer Enquiry Consultants or been referred by their GP. I have a very open conversation with them to see how Baptcare’s home care services can help them live well in their own home,” Marie says.

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As a Baptcare Customer Liaison Consultant in Melbourne’s eastern suburbs, Melissa McPherson plays a vital role in facilitating home care services for older people in the local community. A home care provider with local knowledge and experience One part of Melissa’s role is to act as Baptcare’s first point of contact for people who need some assistance at home. “I go out to their home, talk with them about what they need, and discuss how we can assist them to continue living in the comfort of their own home. Also, many people struggle with the My Aged Care process, so I help them to understand it,” Melissa says. A second important aspect of Melissa’s work is her liaison with other community services that support older people. “I spend time visiting local practices to discuss how Baptcare can support them with the great work they do. Healthcare professionals find it very reassuring that our home care services include nursing and allied health.” “I also give talks to people in the broader community who may be able to benefit from home care, including residents of retirement living villages and organisations such as Carers Victoria. In some cases, people don’t even know that home care services like ours are available,” Melissa says. According to Melissa, it is important that Baptcare has a presence in the local community. “Most people prefer to have a local provider. It’s the trust factor – if you’re choosing a home care provider, you want someone who knows the area.” “It’s also important to the local community that Baptcare is a Government-approved provider that meets the Home Care Standards set out by the Australian Aged Care Quality Agency. Not all providers can state this. So we are a trusted advisor by medical professions and an approved provider by the government.” Giving back to the community Baptcare has been a community-oriented organisation from the beginning, according to Melissa. “Since its inception more than 70 years ago, Baptcare’s purpose has always been to help people and give back to the community – and that purpose is exactly the same today. The reason I love working here is that my values align with the Baptcare values. I aim to help people live at home longer and happier.”

20 Sep 2018

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