Spiritual care makes all the difference

Spiritual care makes all the difference

Cheryl Williams, a Chaplain for our Northern In Home Care team recently met with a new customer who had not received pastoral care during her three year journey with Baptcare and highlights the difference it made to her life.

“Amy* was a carer to her husband (a Baptcare customer) who had suffered a stroke leaving him unable to move, apart from small hand movements, and unable to speak,” said Cheryl.

“Amy had grief upon grief – she grieved the loss of future retirement plans, the loss of friends who seemed to have disappeared and the loss of intimacy.

“Over a three hour pastoral care session Amy outpoured her grief, fears and concerns and we were able to come up with a plan and set of priorities for her including securing the right care team for her situation, accessing pastoral care monthly, finding a place near the surf for her and her husband to go for a short holiday (which was a deep desire for the couple), encouraging her to use respite for herself, and discovering an appropriate carer’s group for her to join.

“Through this pastoral care session Amy indicated how much better she felt having been able to talk through things,” said Cheryl.

Pastoral care aims to strengthen what keeps individuals going – the things that have made a difference in their life, both seen and unseen. It focuses on truly getting to know people and genuinely hearing what is important for them to express and share in their lives.

Baptcare offers customers and their families’ additional emotional and spiritual support through chaplains and pastoral carers at no charge. Pastoral care gives personalised, flexible support to people of all backgrounds and beliefs, and is designed to strengthen spiritual wellbeing.

*name changed to protect individual’s privacy.


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Baptcare joins National Redress Scheme

Baptcare Victoria and Tasmania has joined the National Redress Scheme to provide acknowledgement and support to people who experienced institutional child sexual abuse. The Scheme was created in response to the Royal Commission into Institutional Responses to Child Sexual Abuse, which estimated that 60,000 people experienced institutional child sexual abuse in Australia. Redress is an alternative to seeking compensation through the courts and can provide people with access to: counselling;a payment; anda direct personal response from the institution (for example an apology) for people who want it.The Scheme started on 1 July 2018 and will run for 10 years. Baptcare has now joined the Scheme, which means that if there are people who were abused in the care of Baptcare, they can apply to the Scheme for redress. Baptcare also represents the following defunct institutions: Abercare (Price Street, Essendon), Abercare (Buckley Street, Essendon), Abercare (Niddrie), Abercare (Keilor), Abercare (Moonee Ponds), Westside Children’s Home, Heathmont Family Group Home, Boronia Family Group Home, Baptist Social Services, Baptist Community Care Ltd. We believe it is vitally important to endorse and join this Scheme, supporting people who have experienced abuse. People can apply now using an online or paper form. Free and confidential Redress Support Services are available throughout the process. For more information, visit nationalredress.gov.au or call the National Redress Scheme line on 1800 737 377. -ENDS- About BaptcareBaptcare is a purpose driven organisation focused on delivering the best of care to people of all ages, cultures, beliefs and circumstances. Through our social enterprise model, we deliver better outcomes for more than 13,000 people in our community, combining the best commercial practice with a social a heart. Baptcare has more than 3,000 dedicated staff across Victoria, Tasmania and South Australia to deliver the best of care to people in Residential Aged Care, Retirement Living, In Home Care, Family and Children Services, Affordable Housing and Disability