Family, youth, community – Tasmania

Services for families, youth and children in Tasmania

We partner with a number of providers to offer advice, referrals, family support and practical parenting assistance. We also work with young people who are at risk of becoming homeless or who are already homeless and facing risk of statutory intervention.

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Strong Families, Safe Kids Advice and Referral Line
Strong Families, Safe Kids Advice and Referral Line is the first point of contact for anyone with a concern about the safety and wellbeing of a child. Learn more about the service here.
Strong Families, Safe Kids Advice and Referral Line
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Family Support Service
Baptcare’s Integrated Family Support Service in Tasmania works to improve the safety, wellbeing and health of children and their families.
Learn more about our family support service
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Youth Support Service
Our Targeted Youth Support Service program works with people aged 10 to 18 years who are at risk of child safety or youth justice intervention.
Learn more about our youth support service

What can Baptcare do for you?

Below is a list of our value standards:

Client Centred and Safe
We are child centred and family focused. We value your individual interests and goals. We respect your right to participate in and guide planning, decisions and actions affecting your lives.
Collaborative
Listening to you, we identify common purpose. Working with you, we support you to reach your goals. Our team will always support you for better outcomes
Evidence-Based Best Practice
We provide supports, therapies and practices tailored to you, based on your needs. Staff are continually learning new skills to support you with outcomes that are responsive, flexible and timely.
Celebrate Diversity
Everyone is different – and we celebrate our differences. We include and celebrate all people to ensure safety and wellbeing.
Government-accredited
We are assessed and accredited by state governments to ensure we are a suitable organisation to care for children.
Optimistic and Genuine
Staff are honest and open with you, and will assist you to ensure the best available outcomes.
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FACS Framework
The Baptcare Family and Community Services Practice Framework outlines our core purpose which consists of a set of ideas, values, beliefs, concepts, knowledge and skills.
The framework describes the competencies, behaviours, and expectations that guide FACS practitioners when working with children, young people, families, caregivers, community and stakeholders. It outlines what service users can expect when they access a Baptcare service.
Download the Family and Community Framework PDF

Frequently Asked Questions (FAQs)

Who are Baptcare?

Baptcare is a not-for-profit community organisation dedicated to helping people through providing care, life skills and opportunities for independence and self-determination. We are an affiliated QIP organisation. Quality Innovation Performance Limited is a not-for-profit health promotion charity with more than twenty years’ experience in community service accreditation and more than ten years’ experience in primary and secondary health care accreditation and related services accredited service provider and are proud of the work we do to aid and improve our communities.

Where does Baptcare operate Family, Youth and Community programs?

Baptcare Family Services operate in various regions of Tasmania, dependant on the program.

Strong Families, Safe Kids Advice and Referral Line – While this service operates state-wide, Baptcare has staff in the Northern region (63 telephone area) and South West region (from Granton through to the Huon Valle y on the western side of the Derwent River).

Integrated Family Support Services – North (63 telephone area) and South West (from Granton through to the Huon Valley on the western side of the Derwent River).

Targeted Youth Support Services – South West region (from Granton through to the Huon Valley on the western side of the Derwent River)

FindHelpTas can provide the names of other organisations offering family support services in your area.

Who are your workers? What checks and qualifications do they have?

Our Family Services staff are all qualified to undertake work in our programs, and hold degrees, diplomas or other relevant qualifications. All staff hold current National Police Checks, International Police Checks (where required) and Working With Vulnerable People cards. Staff must also hold a Tasmanian drivers licence and are certified to provide first aid as well as receiving ongoing training in their relevant field.

Is Baptcare a Child Safe organisation?

Yes! Baptcare is a child safe organisation. We take action to promote child wellbeing and prevent harm to children and young people. We ensure our staff and volunteers are responsible for child safety across all areas of our work. We are an inclusive service that welcomes diversity and promotes cultural safety. Baptcare respects people of different cultures, including Aboriginal and Torres Strait Islander people, different genders, sexual identities as well as beliefs, ages and abilities.

If you are concerned about a child or young person’s immediate safety, contact 000. If you are concerned about the safety of children or young people in our programs, contact Strong Families, Safe Kids Advice and Referral Line on 1800 000 123. For more information, please see Baptcare’s Commitment to child safety.

Does Baptcare celebrate diversity?

Everyone is different - and we celebrate our differences. We include and celebrate all people to ensure safety and wellbeing.
We are an inclusive service that welcomes diversity and promotes cultural safety. Baptcare respects people of different cultures, including Aboriginal and Torres Strait Islander people, different genders, sexual identities as well as beliefs, ages and abilities.

Compliments and feedback

Baptcare wants to help you to know about your rights. You have the right to tell us what you think about the services you are receiving from Baptcare. We want to hear about your experience with Baptcare, good or bad, so we can provide you the best support possible. If you have ideas on how we can improve, let us know! Click to go directly to our Online feedback form.

See below our Feedback statement, Rights and responsibilities statement, and print version of our feedback form.

Feedback statement

Rights and responsibilities

Feedback form

Client Feedback

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