Baptcare is a leading faith-based, not-for-profit organisation working across Victoria and Tasmania. We have provided aged care for over 70 years and Home Care Packages since 1992, supporting thousands of families. We provide a broad range of services over aged care including home help and residential aged care homes. We are able to draw on our experience to support you and deliver highly personalised and quality care.
We opened our first aged care home in Macleod in 1945. Today we provide home help, homecare, residential and community care for older people. We also support children, families, and people with disability, financially disadvantaged people and asylum seekers.
We provide care and support to people of all cultures, beliefs, backgrounds and circumstances.
Our personal care workers have a minimum qualification of Certificate III in Home and Community Care, and/or Certificate III in Aged Care. Our care workers are required to have a current police check, hold an Australian drivers licence, and have first aid and CPR training. They also receive additional training, for example all of care workers have medication assistance training.
If your care worker is transporting you for community access (for example taking you to a GP appointment) we require that their car is roadworthy and insured.
We provide attendant care and services in your home by people employed directly by Baptcare. If that’s not possible in your area for the services you require we have provider partners that are required to meet our quality and accreditation requirements.
To make a change to your service call your Home Help client service coordinator.
There is no obligation to continue to receive Home Help services. You can stop receiving Home Help or cancel a service at any time.
We do require a minimum of four hours’ notice for a cancellation or the service fee is charged, as a care worker has already been allocated to carry out the service.
You are always in control and can decide who comes into your home and when. You can also request to change care workers.
Our Home Help services are flexible and we tailor our support to suit your situation. Call our Customer Enquiry Centre on 1300 466 343. We’ll help you to understand your service options from a daily welfare check from a personal care worker through to 24-hour care. We can provide services one time or ongoing care.