Supporting your health & wellbeing

Supporting your health & wellbeing

Supporting your health & wellbeing

Access qualified health care services in your own home to stay well, or as part of your recovery.

We offer professional home healthcare services including podiatry, nursing, physiotherapy, occupational therapy and nutrition focused meal preparation. Services are available for seniors across Melbourne and Victoria.

Our aged care focused health professionals can support you - body, mind and spirit - to maintain health, manage pain and chronic conditions and to live more safely at home.

Our nursing services include:

  • acute care after a hospital visit
  • health monitoring after surgery
  • assessments –  for example for continence, dementia supplement
  • wound care
  • continence management (assessment, product trial, access to government subsidy)
  • diabetes management
  • medication administration
  • assisting with the management of severe pain
  • intravenous therapy
  • hospital liaison (assisting with discharge planning)
  • stomal therapy.

Our occupational therapy services include:

  • falls prevention
  • equipment assessment and purchase of ramps and rails
  • identifying and implementing independence strategies
  • advising on safer transfer
  • showering assessments.

Our physiotherapy services include:

  • post-surgery rehabilitation
  • wellness programs
  • balance and mobility programs
  • strength building
  • massage

Our podiatry services include:

  • general nail and foot care
  • orthotics
  • diabetes management
  • assistance with corns/callous, bunions, ingrown and fungal nails.

Diversional therapy for better quality of life

Our diversional therapists provide one-on-one guidance to help build meaningful connections and reduce the isolation, loneliness or anxiety that can be connected with ageing at home. They take time to understand the life experiences and interests that make each person unique.

They create tailored leisure opportunities, activities, and strategies to support a better quality of life.

Diversional therapy provides support for someone who is ageing or has a chronic condition. It also can assist and provide guidance to carers, partners and family members who are in a caring role.

FAQs

Who is Baptcare?

Baptcare is a leading faith-based, not-for-profit organisation working across Victoria and Tasmania. We have provided aged care for over 70 years and Home Care Packages since 1992, supporting thousands of families. We provide a broad range of services over aged care including home help and residential aged care homes. We are able to draw on our experience to support you and deliver highly personalised and quality care.
We opened our first aged care home in Macleod in 1945. Today we provide home help, homecare, residential and community care for older people. We also support children, families, and people with disability, financially disadvantaged people and asylum seekers.
We provide care and support to people of all cultures, beliefs, backgrounds and circumstances.

Who are your care workers? What checks and qualifications do they have?

Our personal care workers have a minimum qualification of Certificate III in Home and Community Care, and/or Certificate III in Aged Care. Our care workers are required to have a current police check, hold an Australian drivers licence, and have first aid and CPR training. They also receive additional training, for example all of care workers have medication assistance training.

If your care worker is transporting you for community access (for example taking you to a GP appointment) we require that their car is roadworthy and insured.

We provide attendant care and services in your home by people employed directly by Baptcare. If that’s not possible in your area for the services you require we have provider partners that are required to meet our quality and accreditation requirements.

How do I change or cancel a service?

To make a change to your service call your Home Help client service coordinator.

There is no obligation to continue to receive Home Help services. You can stop receiving Home Help or cancel a service at any time.

We do require a minimum of four hours’ notice for a cancellation or the service fee is charged, as a care worker has already been allocated to carry out the service.

You are always in control and can decide who comes into your home and when. You can also request to change care workers.

I'm going away. Can you help to look after my parent?

Our Home Help services are flexible and we tailor our support to suit your situation. Call our Customer Enquiry Centre on 1300 466 343. We’ll help you to understand your service options from a daily welfare check from a personal care worker through to 24-hour care.  We can provide services one time or ongoing care.

Can I get Home Help as part of, or in addition to my Home Care Package?

Yes, you can access Home Help services with your Australian Government Home Care Package. You can also access Home Help as an additional privately paid ‘top up’ to your Home Care Package so that you receive extra care and support in your home.

Can I get a care worker who speaks my language?

Where possible we’ll provide you services and care in your preferred language. For example, we currently have personal care workers providing care to our clients in a number of different languages.

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